CDC Warranty & Returns Clerk

About VP Supply Corp

VP Supply Corp is a leading distributor of plumbing, HVAC, industrial, and electrical supplies. With 60 years of experience and multiple locations, we are committed to providing exceptional service and quality products to our customers. 

Our high-volume CDC will be the backbone of product movement within our 15-branch network, consolidating inventory replenishment, accelerating product flow, and driving operational efficiency. The top priority will be to ensure product moves accurately and efficiently out to and between the branches. The CDC will support high throughput, consistent product availability and reliable delivery, thereby reducing friction in the supply chain, and allowing our branches to provide outstanding customer service.

The CDC will operate from 6a to 9p six days a week. We are building a team of 15+ employees where everyone connects with the top priority of serving our branches and commits to understanding and meeting the Key Performance Indicators, following detailed processes, and contributing to a high performing, safety-conscious environment.  

Position Summary

As a Central Distribution Center (CDC) Warranty/Returns clerk at VP Supply Corp, you will play a vital role in our supply chain operations by processing product returns and warranty claims by inspecting items, verifying paperwork in the Warehouse Management System, documenting disposition, and coordinating with vendors/branches to ensure accurate credits, replacements, and inventory updates. This position requires attention to detail, adherence to compliance standards, and the ability to work efficiently in a fast-paced warehouse environment. We are looking for a self-learner with initiative and strong problem-solving skills who is looking to grow as our CDC expands. Performance in this role is evaluated using key warehouse Key Performance Indicators: return discrepancies, RMA validation accuracy, vendor claim success rate, scan compliance, PO validation, and others.

Key Responsibilities

• Handle warehouse customer and vendor returns, warranty claims, damaged product disposition, and other return and warranty duties
• Read and interpret hand scanning devices, tablets, BOLs, order sheets and product codes, among other operational data
• Process returns and warranty claims accurately and on time to keep inventory and credits correct
• Operate warehouse equipment such as pallet jacks, forklifts, and reach trucks (training provided, but prior training is preferred)
• Maintain and detail-heavy workload that includes regular vendor, 3rd party and internal communication
• Assist in inventory counts, RGA processing, final product dispositions, detail reporting and other communication
• Maintain a clean, organized, and safe work area
• Follow all company policies, safety guidelines, and standard operating procedures
• Collaborate with team members and supervisors to meet daily operational goals

Qualifications

• High school diploma or GED required
• 2-5 years of experience in a warehouse or distribution environment required
• Ability to lift up to 50 lbs. and stand, walk, bend, and reach throughout the required shift
• Basic math and reading comprehension skills required. Bill of Lading, Purchase Order processing and Sales Order reading and competency preferred
• Computer Skills required
• Customer Service skills preferred
• Attention to detail and commitment to accuracy
• Strong, fast-paced work ethic and reliability