CDE II - Client Delivery Executive

Operations: Ensure adherence to contractual commitments. Monitor delivery quality and client satisfaction through direct interactions with key stakeholders. Develop and maintain Crisis Management/Disaster Plans. Implement project mitigation plans for yellow or red deliverables. Conduct Customer Governance meetings. Manage Outage/Escalation/Missed SLA incidents. Implement and execute automation and efficiency programs. Drive client improvement plans to enhance satisfaction. Utilize automation for repetitive tasks to boost performance and service quality. Possess a deep understanding of the delivery life cycle. Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts. Manage costs in alignment with annual operating plans and point of sale. Develop action plans to close forecast gaps. Manage account ramp-up/ramp-down resources efficiently. Collaborate with Client Executive to develop customer relationships, grow and expand the services footprint from NTT for the client, and manage risks. Manage Sales Enablement, ensuring integration with delivery teams. Apply best practices in organizational change management. Guide delivery leaders to align service offerings properly. Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity. Digital Transformation experience leveraging AI to refine knowledge insights. Strong knowledge of and experience with ITIL Service Framework v4. Experience in IT support and production escalations, including incident response and change lifecycles. Excellent verbal and written communication skills. Ability to work across multiple time zones.