CDL Dispatcher and Customer Service Coordinator

JOB SUMMARY:

The Dispatcher supports the company's safety culture and ensures efficient and effective truck coordination and scheduling. This position must have a focus on quality customer service, and facilitate timely communication with accounts, buyers, operations, and maintenance teams. Dispatchers will assist in fostering successful relationships with both internal and external customers.

This role will be responsible for maintaining a positive and productive team culture through driver leadership and supervision where you will lead, manage and support a team of CDL drivers, including coaching and performance feedback.

This position requires a high level of internal and external customer service and facilitates timely, professional, and effective communication with our internal teams. As a CDL dispatcher you will monitor driver locations, loads, schedules, and hours of service compliance to ensure efficient routing and on-time deliveries. Supervisory experience of a team of 5-10 CDL drivers is required.

Computer and data entry skills are required. Attention to detail and a high level of accuracy and organizational skills is a must to maintain accurate records of dispatch activities, load details and fleet utilization.

The successful candidate will have the ability to establish priorities, manage multiple tasks at once, and complete assignments in a timely manner with accuracy and attention to detail to be able to provide accurate shipment status updates, delivery ETAs, and proactive communication regarding delays.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.


• Prolonged periods standing.


• Must be able to lift 15 pounds at times.


• Ability to perform repetitive movements over long periods of time.


• Ability to maintain single task focus and situational awareness.