Census Management Supervisor

Note: The essential duties and primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager.

Essential Functions:

• Supervises a team of Census Management Analysts.


• Leads and trains new team members core improvement initiatives for census management workflow. 


• Regularly monitors metrics to determine when profitability margins are thinning and reporting patient information in system. Identifies client trends and root-causing issues and putting action plan in place to resolve.  


• Creates monthly metric reports and leads special census management projects.


• Assists team to complete client census audits. Verifies discrepancies with clients and providers.


• Creates PowerPoint presentations and other documentation used for internal and external corporate training and communication.


• Resolves escalated census management issues.


• Acts as a resource for cross-functional departments to address and resolve challenges

Supervisory and Managerial Responsibility

• This position has supervisory responsibilities to include hiring, training, coaching, mentoring and managing the performance of department team members.

Knowledge, Skills & Abilities

Education, Licensure or Certification:

• High school diploma or GED is required


• Associate’s or bachelor’s degree in business, accounting, healthcare, or medical billing certificate is preferred

Work Experience or Related Experience:

• At least 2 years proven experience in a senior or lead role is required


• 5+ years’ experience in which incumbents regularly interface with customers and/or vendors. 


• Experience leading data audits and influencing key stakeholders to meet deadlines.


• Six Sigma experience or certification preferred.


• Experience in the healthcare or medical fields in which incumbents have gained an understanding of durable medical equipment is preferred.

Specialized Knowledge, Skills & Abilities:

• Excellent communication, presentation and interpersonal skills are required 


• Excellent analytical skills to review data, identify trends, correlate information and provide a summary of findings.


• Ability to work with independently and displays good prioritization skills


• A high attention to detailed information is required to review and reconcile data


• The ability to maintain confidentiality of patient information and follow standard operating procedures with regard to patient data to ensure compliance with HIPPA is required


• Strong knowledge business and communications software (MS Office) and web-based tools are required


• Intermediate to advanced Excel skills to run, analyze and present data as described