Center Associate / Graphic Designer

The UPS Store provides a variety of services - shipping, returning, package handling, shredding, notarizing, packing, faxing and a variety of mailing tasks.  Graphic design is only ten percent of this dynamic and fast-paced business.  If you are looking for a full time graphic design position, this is not the job for you.  It is ideal for people seeking to learn business skills and start to build a portfolio of design work and production expertise. 

Graphic Designer / Center Associate delivers world-class customer service and design-to-print products to all retail customers - including business owners, corporate professionals, and busy families.

This entry-level graphic design position offers a unique opportunity to build turn-key skills.  Center associates learn how to promote, communicate, understand customer needs, cost, create, produce and supply design and final print work. As compared to a full-time graphic design position, you must produce what you design and design what the customer requires. 

The ideal candidate has a strong desire to learn, a friendly and genuinely helpful demeanor, and a professional appearance. He or she is driven to succeed and is an energetic self-starter and team-player who is trustworthy and a fast learner.

RESPONSIBILITIES

• Understands and fulfills the needs of walk-in customers


• Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership


• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience


• Takes ownership of customers’ returning, packing, shipping, and/or print problems and offers viable solutions


• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed


• Produces/designs, proofs, and updates materials for print projects using Adobe products


• Operates all equipment, software, and devices in an expert fashion and is willing to teach others


• Prioritizes and optimizes the work load to streamline the production flow


• Frequently multi-tasks while maintaining extreme attention to detail and high quality control


• Maintains a clean, organized, and safe working environment


• May open and/or close the store and perform end-of-day accounting, etc.


• Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services


• Performs other duties as assigned

QUALIFICATIONS

• One year of customer service experience required (more preferred)


• Minimum one year of experience in a print production/graphic design role or a two-year degree in graphic design or a related field


• Aptitude to learn commercial printing and cutting equipment


• Able to work weekend days as required


• Strong computer skills, including Microsoft Office and Adobe Suites


• Knowledge and application of printing concepts


• Good communication and people skills


• Strong analytical and math skills


• Highly organized and detail oriented


• Good project and time management skills


• Able to work and complete tasks independently in a quick turn environment


• Able to work collaboratively


• High energy level


• Prompt, reliable, and responsible


• Able to lift 40+ pounds