Center Store and Advertising Assistant

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The individual must have the ability to perform the responsibilities listed below. The list is not all-inclusive of duties that may be requested by the department head or a member of upper management, but is intended to provide an understanding of the purpose and scope of the position.

It is the responsibility of each individual at AWG to provide ultimate customer service to our members and support their efforts to increase same-store sales and profitability.

Customer Service and Office Support

• Monitor visitor access and maintain security awareness.

• Answer, screen, and direct incoming telephone calls.
• Take and relay messages and provide appropriate information to callers.
• Handle member calls in a polite, professional, and courteous manner.
• Research and resolve member questions and concerns in a timely and accurate manner.
• Work closely with transportation, routing, and shipping departments to resolve retailer issues.
• Provide general administrative and clerical support to the division.
• Perform research and follow-up as necessary to provide accurate answers and solutions to member inquiries.

• Maintain a high level of professionalism, confidentiality, cooperation, integrity, tact, and consideration when working with members, vendors, associates, and division management.

Advertising and Promotional Support

• Support the development, coordination, and proofing of weekly advertising for the Nebraska Division.

• Assist with the preparation and maintenance of advertising planners for multiple advertising cycles and division ad versions.
• Enter, review, and proof advertising items, prices, dates, promotional information, and other ad details for accuracy.
• Compare advertising layouts against advertising planners and promotional information to identify discrepancies or required corrections.
• Assist with the review and approval process for advertising layouts and ensure final materials are distributed to the appropriate AWG groups and advertising partners.
• Assist with loading and maintaining advertising information in applicable systems, including iPro and other AWG advertising platforms.
• Assist with the creation and distribution of promotional flyers, including 3-Day Sale, Buy Event, and other special promotional materials.
• Coordinate with E-Commerce and advertising partners to ensure digital and print advertising information is accurate and communicated on schedule.
• Assist with maintaining advertising-related spreadsheets.
• Create and Maintain weekly new-item presentations for internal and external use. 
• Assist with preparing the weekly Playbook and other promotional or merchandising communications as assigned.
• Follow established advertising timelines and deadlines, including tasks occurring three, four, and five weeks prior to an advertised event.
• Communicate potential advertising errors, missing information, product availability concerns, or other issues to the appropriate department or manager for resolution.

• Work with advertising agencies and internal AWG departments to ensure advertising projects are completed accurately and on schedule.

Administrative and Team Responsibilities

• Maintain organized electronic and paper files for advertising, customer service, and administrative records.

• Use spreadsheets, email, Microsoft Office, Google Workspace, advertising systems, and other technology required to perform job responsibilities.
• Learn and effectively use new software, systems, and technology as business needs change.
• Maintain accurate records and documentation related to member service and advertising activities.
• Perform other clerical, administrative, advertising, and customer service duties as assigned.
• Work as a member of the AWG team so that the total job responsibilities are met.

• Actions must always stress a sense of cooperation, integrity, tact, and consideration with our members, associates, vendors, advertising partners, and division management.

This position requires strong communication, organizational, customer service, attention-to-detail, and computer skills, along with the ability to prioritize multiple responsibilities and meet established deadlines