Center Store Customer Service

Are you someone who enjoys helping people, thrives in a customer-focused environment, and takes pride in keeping things clean, organized, and well-stocked? Do you want to be part of a welcoming, community-oriented workplace where your contributions make a difference?

Valley Natural Foods, a community-owned cooperative in Burnsville, is looking for a dependable and upbeat Full-Time Center Store Customer Service team member to support our Center Store department and provide outstanding service to our shoppers.

Why You’ll Love Working Here:

Community-Focused – Be part of a co-op that supports local farmers, sustainability, and healthy living.
People-First Environment – Join a team that values kindness, respect, and teamwork.
Great Benefits – Enjoy competitive pay, employee discounts, and opportunities for growth.
Make a Difference – Help customers discover wholesome products while keeping our store looking its best.

What You’ll Do:

• Keep our Center Store shelves stocked, clean, and well-faced.
• Provide friendly, knowledgeable service to customers looking for product recommendations or information.
• Rotate and check products for freshness, quality, and accurate labeling.
• Assist with unloading deliveries, stocking shelves, and setting up displays.
• Support the team with light cleaning, organizing, and maintaining department standards.

What We’re Looking For:

• A strong work ethic, positive attitude, and excellent reliability, we depend on our Center Store team!
• Comfort working on your feet, bending, and lifting up to 50 lbs throughout your shift.
• Interest in natural foods, healthy living, or sustainable shopping is a plus.
• Previous grocery, retail, or customer service experience is helpful, but we’ll train the right person.
• Availability for afternoon and evening shifts, including at least one weekend shift each week.

Schedule & Hours:

• Full-time: Approximately 35–40 hours/week
• Primarily afternoon and evening shifts
• Includes at least one weekend shift per week
• Flexibility to pick up additional shifts is a plus!

Job Details & Benefits:

• 20% employee discount
• Paid time off and paid volunteering
• 401(k) matching for staff who are 21+
• Health, dental, and vision insurance
• Employee referral program

Valley Natural Foods is an Equal Opportunity Employer: We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Mandatory Qualifications:

• Excellent time management and communication skills
• Able to multi-task and remain flexible to the changing needs of the business
• Regular, predictable attendance
• English proficiency

Preferred Qualifications:

• Familiarity with MS Office and POS systems
• Previous customer service experience
• Familiarity with natural foods, grocery industry or cooperatives

Physical Demands:

• Ability to lift/push/pull/carry up to 30 pounds frequently; 30-50+ pounds occasionally
• Manual dexterity with ability to reach, grasp and utilize hands, wrists, and fingers for extended periods of time
• General range visual acuity to evaluate and interact in working environment for extended periods of time
• Ability to stand and walk for extended periods of time
• Regular exposure to working in refrigerated and frozen environments
• Ability to climb ladders, kneel, crouch, and bend occasionally required

Reports To: Center Store Manager

Department, Status and Salary: Center Store, Full Time, Hourly (At-Will)

Valley Natural Foods Core Competencies

• Adaptability/Flexibility/Dependability
• Communication/Listening Skills
• Customer Service/Customer Focus
• Integrity/Ethics
• Sense of Urgency/Productivity
• Teamwork/Interpersonal Skills
• Work Environment/Safety/Job Knowledge

Position Specific Competencies

• Product Knowledge

The information above is intended to describe the general nature and level of work being performance by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. VNF management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. This is not an employment contract and does not interfere with MN’s Employment At Will Law.