Center Store Manager

Description

About Mackenthun’s Fine Foods

Mackenthun’s Fine Foods has been a family owned and operated business since 1917.  The Mackenthun’s Experience is a celebration that strives to enrich and support our local communities, delivering a consistent experience across all channels while empowering and engaging employees.

Our Values: 

• Build Relationships
• Provide Fair and Honest Treatment
• Create Memorable Moments
• Encourage Health and Wellness with Indulgence

Job Summary

The Center Store Manager is responsible for leading and managing the Dairy, Frozen Foods, Grocery, and GM/HBC departments, as well as the Evening Manager. Through collaboration with department managers and effective staff training and motivation, this role will ensure operational excellence, a positive and productive work environment, and achievement of the company's financial, operational, and customer service goals.  

Key Responsibilities

Leadership & Team Management

• Supervise, lead, and develop department managers for Grocery, Dairy & Frozen, GM/HBC, and the Evening Manager on Duty team.
• Foster a positive, collaborative, and productive work environment by providing ongoing training, support, and coaching.
• Ensure staff follow company policies, adhere to safety standards, and consistently deliver high-quality customer service.
• Manage performance, conduct employee reviews, and address staff concerns or conflicts promptly.
• Promote a culture of continuous improvement, motivating teams to meet and exceed operational goals.

Department Operations & Inventory Management

• Oversee daily operations across all departments, ensuring optimal inventory levels, product quality, and merchandise displays.
• Monitor sales trends, adjust staffing levels, and order products to prevent stockouts and overstock situations.
• Ensure all departments follow FIFO practices for inventory rotation and maintain proper product storage and handling.
• Collaborate with suppliers to ensure timely delivery, competitive pricing, and quality control.
• Manage labor costs effectively while balancing productivity, customer service, and profitability.
• Regularly analyze and review financial performance, including sales, shrinkage, and contribution to overhead (CTO).

Customer Service Excellence

• Lead by example in delivering exceptional customer service and create a positive shopping experience for customers.
• Address customer inquiries and resolve complaints in a professional, efficient, and solution-oriented manner.
• Encourage department teams to engage with customers, gather feedback, and drive customer loyalty through personalized service.
• Ensure departments are clean, organized, and inviting, offering a welcoming atmosphere for all shoppers.

Health & Safety Compliance

• Ensure all departments comply with health and safety regulations, food safety standards, and store policies.
• Regularly inspect departments for cleanliness, safety hazards, and proper storage conditions.
• Enforce loss prevention strategies to minimize shrinkage and ensure store security, especially during evening hours.

Operational Efficiency & Reporting

• Oversee the completion of departmental goals, sales performance, and operational metrics across all teams.
• Prepare and review weekly reports to track department progress against budget goals, and identify areas for improvement.
• Ensure proper opening, closing, and cash handling procedures are followed.
• Communicate any operational issues or successes to the Store Director for continuous improvement.

Requirements

Qualifications

• 5+ years of management experience, preferably in grocery retail or food service with a focus on perishables.
• Strong leadership, organizational, and communication skills.
• Ability to multitask, problem-solve, and make data-driven decisions.
• Proficiency in Windows, Google Business Suite, and other basic computer applications.
• Excellent understanding of inventory management, product ordering, and financial oversight.
• Knowledge of food safety and health regulations.
• Strong customer service and relationship-building skills.
• Ability to work in a fast-paced, dynamic environment.

Working Conditions and Physical Demands

• Ability to stand, walk, and lift up to 50 lbs. regularly.
• Occasional exposure to cold and hot temperatures, cleaning chemicals, and machinery.
• Willingness to work evenings, weekends, and holidays as needed.
• Requires regular bending, reaching, crouching, and kneeling.