Center Support Representative

The Center Support Representative collaborates with administrators and clinical teams to ensure appropriate operational, organizational, and administrative tasks are completed. These tasks include, but are not limited to, ensuring the facility remains professional, orderly, and inviting for families and colleagues, collaborating with the scheduling team regarding daily session scheduling, coordinating communications, and addressing daily center requirements as needed. This role also includes overseeing various day program activities and managing facility logistics to support staff and clients. The Center Support Representative continues to collaborate with administrators and clinical team members to uphold safety and professionalism within the workplace.  

 Core Responsibilities:

Collaboration & Communication

• Partner with the Curriculum Coordinator to ensure transparent and consistent communication regarding weekly center programming schedules.
• Collaborate with the appropriate staff to oversee our inventory of activity materials, games, crafts, and center supplies. To ensure we do not run out of these items, please submit any necessary requests to the appropriate personnel. 
• Notify supervisors of any concerns regarding client materials, scheduling, client participation, or behavioral issues. Document the notification accordingly utilizing the Supervisor Log. 
• Support the payroll specialist by identifying scheduling discrepancies from previous weeks to ensure efficient payroll processing.
  • Assist personnel with resolving Central Reach documentation errors and managing necessary record corrections.
  • Faxing all sign in sheets for both staff and clients before Monday morning 

Supporting day program activities

• Assist with setting up and leading structured activities, games, crafts, and group outings
  • Confirm that a staff member is supporting the running of an activity 
• Support staff and clients during transitions, snack times, and recreational activities
• Encourage positive social interaction and participation among clients
• Follow behavior plans and staff directions to help maintain a safe and supportive environment
• Help prepare materials, organize each rooms, and maintain cleanliness of each space
• Observe and report client behaviors, participation, and concerns to supervising staff
• Provide encouragement and reinforcement using ABA strategies as directed
• Assist with supervision during indoor and outdoor activities if needed
• Collaborate with behavior technicians, BCBAs, and other team members

Scheduling & Coverage

• Coordinate with BCBA’s for day outing supervisors 
• Support scheduling for client and staff  sessions
  • Support staff with bathroom breaks
  • Ensuring all schedules are updated on staff and client paper schedules and in Central Reach. 
  • Update weekly attendance time in/out sheets as staffing/clients change 
  • Ensure printed copies are available for Monday morning before staff/client arrival.
• Communicating all last minute scheduling changes to staff upon arrival.
• Provide necessary support to the scheduling team throughout the day and week as needed
• Maintain staff short notice call out and late arrivals: 
  • Logging them in on google sheet to help keep proper record keeping
  • Notify appropriate supervisor and/or HR so it may be addressed per policy
• Assist with client arrivals and dismissal.
  • Morning, midblock and arrival of afterschool clients
  • Inform staff of School bus or van company, client arrivals or departures
  • Communicate, as needed, with appropriate staff and the van company for any day of delayed vans.

Safety & Professionalism

• Uphold a professional demeanor while encouraging constructive interactions among clients, their families, and colleagues, and cultivate a spirit of cooperation, shared respect, and collective effort throughout the workday.
• Follow HIPAA, all center policies, confidentiality guidelines, and safety procedures.
• Report incidents, injuries, or significant concerns to a supervisor immediately.
• Seek guidance whenever unsure how to appropriately support clients or staff.
• Coordinate with the BCBA team along with Admin, quarterly “surprise” safety drills for the Day program.

Client-Centered Priority

• Prioritize the safety, engagement, and overall well-being of clients at all times. All activities and responsibilities should support a positive, structured, and therapeutic environment that encourages growth, participation, and success.

Schedule:

• Monday - Thursday: 8:30 am - 4:30 pm
• Friday: 8:30 am - 3:30 pm

*Additional duties and responsibilities may be assigned by the administrative team or superiors, including LABAs, Curriculum Coordinator and CEO, as required by organizational needs.