Central Access Manager (LADC)

Description

Job Summary: The Central Access Manager (CAM) provides oversight to the Central Access team and duties, which include maintaining and developing relationships with referents, interfacing with potential clients, and providing chemical health assessments, Utilization Review, and performing screening and admissions for all PV programs. With the Director of Advancement, they manage fiscal and program policies and represents the agency to external customers. CAM implements services, monitors quality controls and manages/supervises/develops CA staff. Flexibility and effective time management practices are a must. This is a "working manager" position and requires self-confidence, creativity, and the ability to exercise individual discretion or judgment. Sound organizational skills and the ability to handle multiple tasks are required. They must be able to devote the time and energy required to ensure program requirements and services are maintained and conducted in accordance with agency policy and state and federal regulations. 

Salary: $68,480+ DOE

Benefit Eligible: Medical, Dental, Vision, Group and Voluntary Life, Short- and Long-Term Disability, 401k match.

Duties & Responsibilities:

1. Provides supervision to Central Access staff (Central Access Coordinators (CAC), Utilization Review Specialists (URS) and Intake Specialist) including facilitating staff meetings, training, motivating, performance appraisals, and goal development.
2. Regular participation in agency marketing efforts.
3. Screen, hire, train, supervise and evaluate staff.
4. Organize and supervise daily operation of department to ensure quality services. 
5. Responsible for maintaining or exceeding budgeted program census in conjunction with Program Managers.
6. Assist Director of Advancement with budget preparation. Manage fiscal policies and functions and authorize department expenditures.
7. Recommend policies and programs to the Director of Advancement that encourage development, operating efficiency and the accomplishment of organizational objectives.
8. Maintains regular communication with the Director of Advancement regarding necessary information pertinent to program management by regular meetings, participation in management meetings, monthly reports, supervision meetings and other means of accepted communication. 
9. Keep contracting agencies and other interested parties informed on a regular basis with respect to program changes and progress.
10. Develop and maintain good working relationship with all Progress Valley programs/services.
11. Ensure self-development by attending seminars, conferences, etc., to keep apprised of new methods and procedures. Remain current on licensing requirements.
12. Collect client and program statistical and demographic data. 
13. Generate and maintain referral sources/list.
14. Identify with the client any needs (of client) which cannot be met by Progress Valley and assist the client to utilize the support systems and community resources available to them. 
15. Make appropriate and timely referrals when necessary.
16. Monitor the maintenance of the physical plant(s). 
17. Attain, maintain and promote a positive, safe, harmonious, productive and challenging work environment. 
18. Maintain favorable driving record (favorable is left to the interpretation of the employer and any agent acting on behalf of the employer.) 
19. Collect urinalysis samples and perform breath analysis tests to clients, as needed.

20. Have complete knowledge of Utilization Review, Chemical Health Assessments and Intake criteria and processes for all programs and be able to complete all functions of these positions.  

21. Provide other services as needed to attain all program outcomes desired.

22. Perform other tasks/duties as assigned by supervisor or management.

III. Authority:

Has the authority to make decisions about client admission into the various Progress Valley programs.

Has the authority to hire or terminate employees after consultation with and approval from the Director of Human Resources and/or Chief Executive Officer.

Note: Although management makes every effort to accommodate individual preferences, business needs may at times make the following conditions mandatory; overtime, shift work, work during a holiday, a rotating work schedule, a changed work schedule or a work schedule other than Monday through Friday.

Note: This job description is not intended to be an inclusive list of responsibilities, but a guide to basic areas of responsibility. Other tasks may be assigned from time-to-time by the supervisor and should be considered a part of this job description. All job descriptions are subject to periodic review. Any changes in job descriptions will be addressed to both the employee and supervisor. 

Requirements

• Licensed as an Alcohol and Drug Counselor in MN. 
• Minimum three (3) years direct experience in chemical health field or administration of direct services to individuals with chemical use problems.
• Experience in budget development, fiscal management, employee supervision and program administration preferred.
• Must be able to pass DHS Rule 11 background check.
• Excellent oral and written communication skills.
• Excellent computer skills.
• Ability to structure time well and develop priorities.
• CPR/First Aid certified or ability to obtain.
• Current two step Mantoux, TB Gold test or ability to obtain.
• Ability to relate to people from diverse backgrounds. 
• Positive driving record (periodic review of driving record required). 
• Valid state driver’s license. 

Physical Requirements: Repetitive movement of hands and fingers – typing and/or writing. Occasional standing, walking, stooping, kneeling or crouching. Reach with hands and arms. Ability to communicate, converse with and exchange information.