Central Mail Specialist (Office Specialist 2) - Multiple Vacancies

Initial Posting Date:

Application Deadline:

Agency:

Salary Range:

Position Type:

Position Title:

Job Description:

The Oregon Department of Justice’s Division of Child Support (DCS) is seeking to hire two (2) dedicated individuals with an exceptional attention to detail and customer service as Central Mail Specialists (Office Specialist 2) for our Central Mail Team! One of the positions will have a focus on providing reception-based support, while the other will have a focus on providing mail-based support.

The Oregon Child Support Program, administered by the Division of Child Support, is part of the federal child support program, which is one of the top four anti-poverty programs in the nation. Become part of a program whose mission is supporting parents to support children. Your contributions will make a difference in the lives of Oregon’s most valuable resource—our children.

You will find that we embrace inclusive and supportive work environments and respect the diverse perspectives, knowledge, and experiences of our coworkers and those seeking to join the organization. We strive to build an inclusive and performance-oriented workplace where all, individuals are welcome and appreciated, leading to increasingly higher levels of fulfillment and success. Apply today!

Due to the nature of this position, the required work hours are 8a.m. – 5p.m., Monday through Friday in office, with an hour scheduled for lunch.

Job Duties (in part)

• Review incoming return mail with and without forwarding addresses.

• Verify and update or inactivate as appropriate on each participant.

• Process child support payments.

• Verify addresses on various screens, databases, and other sources including, DMV, TANF, Vines and CLEAR and contacting the customer.

• Initiate and receive phone calls to gather missing or to update information for a participant.

• Assist walk-in visitors and narrate case as appropriate.

• Associate non barcoded documents with child support cases.

• Identify, investigate, and verify information such as social security numbers, dates of birth, addresses, employers, assets, or other income; compare data on documents, referrals, and computerized records to add, delete, or change information, forward information to maintain current and complete child support case records.

Required Experience

Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply, and allow us to evaluate the knowledge, skills, and abilities that you demonstrate, using an intentional equity lens.

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.

OR

• An Associate degree in any field.

OR

• An equivalent combination of education and experience.

AND

• Finalists must pass a comprehensive employment reference check and fingerprint-based criminal background check. A driver history check will be included for positions requiring state vehicle driving privileges. Adverse findings will be evaluated to determine eligibility for the position.

Work experience is based on a 40-hour work week. (Example: 20 hours a week for one year would equal six-months of work experience.)

• The Central Mail Specialist must be able to manage a high volume of mail, work independently and with the team, prioritize work, and exercise judgment in accordance with state and federal guidelines.

• The Central Mail Specialist is in frequent contact with custodial and non-custodial parents verifying addresses, taking payments, in an infrequent hostile and uncooperative environment. As an authorized representative of the State, the Central Mail Specialist is expected to communicate effectively and courteously in these situations.

• All records of the Child Support Program are highly confidential. The Central Mail Specialist is expected to have a working knowledge of what information can be released and under what circumstances. The employee is expected to gain a general knowledge of statutes, rules, policies, and procedures. The employee acts in a professional manner at all times, representing the Department of Justice, the Attorney General, and the State of Oregon.

This position will be required to obtain a Notary Public commission within six months of being hired and will maintain the commission throughout the duration of this appointment.

Preference may be given to candidates with a current active Oregon Notary.

Desired Skills, Experiences, and Attributes

• Ability to accurately keyboard at 40+ wpm.

• Flexibility and adaptability with change.

• Ability to maintain punctual and regular attendance.

• Organization and consistency with work.

• Professional experience working collaboratively with a team.

• Dependable and reliable.

• Must be able to maintain confidentiality.

• Must be able to give full attention to detail.

What’s In It for You

• Exposure to a variety of operational areas within the Oregon Child Support Program (for those interested in future advancement opportunity).

• Permanent, full-time employment.

• Vacation, sick leave, 11 paid holidays a year, and special days off. 

• Excellent medical, dental, and vision benefits.

• Pension and retirement programs.

• Endless peer and management support, and representation by the Service Employees International Union (SEIU).

• Opportunity to expand your professional skills.

• The Public Service Loan Forgiveness (PSLF) provides public service employees with federal student debt forgiveness, in certain situations, after 120 qualifying monthly payments. Full-time positions with the State of Oregon qualify for PSLF. You can find more information about this program here.

For more information about our benefits, you can learn here.

Application Process

Join the Oregon Child Support Program and become a valued member of a team dedicated to diversity and inclusivity. We welcome applicants from all backgrounds to apply, fostering a well-rounded workforce that reflects the diverse populations we proudly serve.

The Department of Justice is an equal opportunity employer, does not discriminate based on race, color, national origin, ethnicity, veteran status, gender, sexual orientation, religion, age, or disability, and is committed to workplace diversity.

• Click "Apply" and complete the online application and all supplemental questions.

• Attach your resume.

• Attach a cover letter identifying your attributes that meet the desired and requested skills.

If you are interested in assistance with completing your resume, cover letter, or interview workshops please check out WorkSource Oregon here.

ALL APPLICANTS: You will only have one opportunity to upload the required resume and cover letter. Drag and drop both your resume and cover letter into Workday when prompted to upload your resume. If you are concerned that one or both requested documents didn't attach to your application, if you need an accommodation under the Americans with Disabilities Act (ADA), have questions, or need assistance with the application process, please contact [email protected]. Any materials emailed will be associated on your behalf if received before the posting deadline.

CURRENT STATE EMPLOYEES: Login to Workday using your state-issued login and apply via the Jobs Hub Worklet located on your home page. Using a private account disrupts the hiring process for all internal candidates. Prior to clicking "Apply", update your employee profile to reflect your Education, Skills, and Job History (including your current job).

For additional information regarding working for the Department of Justice and application assistance, click HERE.

Oregon Department of Justice
1162 Court St NE
Salem, OR 97301
[email protected]

Phone: (503) 947-4328
Fax: (503) 373-0367