Central Numbering Clerk

Primarily responsible for ensuring that the earpiece orders, invoicing, and shipping containers for completed earpieces are processed efficiently and accurately. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Open, sort, label, log, and organize incoming mail orders
• Identify incomplete customer orders
• Inspect impressions for accuracy, style, material, and any other options listed on the order
• Research “remake” orders via the computer database 
• Uses the Firefly data entry system to enter order information accurately, and open, close, and edit customer orders. Makes necessary corrections in Firefly.
• Verbally communicate order information accurately 
• Perform a final accuracy inspection on all order forms (verify hard-copy order sheets against online data). 
• Verify customer shipping and billing information and other associated information
• Research and locate customer orders when corrections need to be applied to the order
• Operate the FedEx shipping computer system
• Prepare shipping containers, package, label, and log customer orders
• Must accurately and efficiently verify account numbers, addresses, and all other associated shipping information.
• May be required to work evening hours and overtime based on daily production volumes
• Maintain a filing system for completed earpiece orders
• Other duties as assigned

EDUCATION AND/OR EXPERIENCE, KNOWLEDGE, SKILLS, AND ABILITIES:

• High school diploma, GED, or relevant work experience.
  • Temporary or contract agency, if used, will confirm and maintain records of education and experience. 
• Ability to follow detailed verbal and/or written instructions and drawings is required
• Attention to detail
• Intermediate computer experience of

ESSENTIAL FUNCTIONS:

· Constant use of hands to perform tasks, including but not limited to, mouse/computer and tools.

• May require prolonged sitting or standing.
• Able to work in a second-floor location where stairs are the means to travel between the ground floor and the second floor.
• Frequent lifting up to 15 pounds or using a team lift.