Central Office (CO) Engineer

• Support and execute voice network projects including switch re-homes, adds/removals, and

collapses.

• Participate in VoIP initiatives and hybrid technology deployments.

• Process and manage requests related to billing collectors and Infinium project inputs.

• Perform proactive maintenance, upgrades, and replacements of switch infrastructure and legacy

TDM systems.

• Collaborate with voice engineering and operations teams to deliver reliable and scalable voice

services.

• Read, design, and modify MetaSolv Solution (M6) orders to support service provisioning and

order management workflows.

• Initiate Engineering Work Orders (EWOs) to remove, update, and establish internal

facilities/trunks/GR-303s on sites.

• Provide detailed specifications to the Central Office Engineering (COEI) group for the installation

of equipment.

• Track submitted EWOs and escalate to other organizations if stalled.

• Orders minor material in SCI (Supply Chain Interface) for unplanned projects or per COEI request

i.e. Power and Ethernet Cables.

• Perform other duties as required to support the business and evolving organization

• High school diploma or GED required.

• Bachelor’s degree in Engineering, Telecommunications, or related field – or 5 to 7 years of

equivalent industry experience required.

• Minimum of three (3) to five (5) years’ experience working in a central office environment or

equivalent experience is required.

• Proficient in reading, designing, and modifying MetaSolv Solution (M6) orders.

• Extensive knowledge and experience with Adtran TA 5000 systems is preferred.

• Strong understanding of Pseudo Wire technologies and their application within CO networks is

preferred.

• Ability to work independently and apply sound judgment and reasoning skills to a variety of

situations.

• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.

• Strong verbal and written communication, attention to detail, and organizational skills.

• Ability to work within critical deadlines.

• Ability to adjust to rapidly changing priorities and schedules.

• Ability to provide excellent customer service.

• Ability to design, update, and add Netbox information.