Central Office Family Support Assistant (2025-2026 School year))

Crossroads Charter Schools is looking for highly effective, highly qualified and highly motivated individuals to join our organization. Ideal candidates will have experience in urban education and be committed to our four core values: High Expectations, Authentic Learning, Creative Culture, and Educational Equity.

Crossroads Charter Schools organization is an equal opportunity employer. Applicants are considered for all positions without regard to sex, race, religion, color, national origin, ancestry, age, disability, sexual orientation, gender identity, or any other factor prohibited by law.

Job Description: Central Office Family Support Assistant

Direct Supervisor:  Director of Exceptional Learners , or designee

School Summary:
At Crossroads Charter Schools, we…

• Develop school environments where all students are actively and meaningfully engaged in rigorous instruction and authentic learning tasks.


• Interrupt the “school to prison pipeline” – policies and practices that are directly and indirectly pushing the most at-risk students out of school and on a pathway to the juvenile and criminal justice systems.


• Engage families as partners in meaningful ways.


• Nurture an open, collaborative, and trusting environment because the work is enormous, deeply personal, emotional and often difficult. 


• Engage in on-going job-embedded professional development through co-teaching and co-planning

Position Summary:

The Central Office Family Support Assistant serves as a critical, family-facing role dedicated to supporting diverse families across the district—especially multilingual families, families experiencing homelessness, and families navigating economic, social, or systemic barriers.

This position acts as the primary bridge between central office and families, ensuring that all families have equitable access to information, services, and opportunities. This role provides direct assistance with key needs such as technology fees, meal fees, free and reduced lunch (FRL) paperwork, enrollment processes, and translation/interpretation services. The role requires a highly relational, culturally responsive professional who can build trust, advocate for families, and provide hands-on support to help families successfully engage with the school system.

While the Exceptional Learning Director serves as the direct supervisor, this role works collaboratively with and provides support to multiple central office departments and leaders based on the district. In addition to direct family support, this role provides flexible administrative and operational support across central office functions, including enrollment, compliance, student services, and seasonal district initiatives.

Bilingual fluency in Spanish and English is required.

This is 12 month position and non-exempt and eligible for overtime pay.

All applicants must apply on line by submitting a resume and cover letter at http://www.crossroadsschoolskc.org/careers. 

Position Responsibilities:

Family Engagement, Advocacy & Support

• Serve as the primary liaison between central office and families, ensuring families feel welcomed, supported, and informed.


• Build strong relationships with diverse families, with a focus on multilingual families, families experiencing homelessness, and families facing hardships and barriers to engagement.


• Provide individualized support to families navigating school systems, including enrollment, transportation, food services, ELL, SPED, and other student supports.


• Conduct proactive outreach to families to ensure completion of critical processes such as enrollment, free and reduced lunch (FRL) forms, immunizations, and other required documentation.


• Identify and help remove barriers to engagement (language, transportation, access to technology, etc.) by connecting families to appropriate school and community resources.

Multilingual Support

• Provide translation and interpretation for meetings, conferences, enrollment, and district events.


• Translate written communication to ensure accessibility for all families.


• Support students and families during key district events


• Promote culturally and linguistically responsive practices across family communication efforts.

Enrollment & Student Services Support

• Support enrollment processes, including application assistance, document collection, and follow-up with families.


• Provide hands-on support during high-volume enrollment periods to ensure all families can successfully complete the process.


• Support student services documentation and ensure compliance-related records are complete and accurate.

Communication, Coordination & Customer Service

• Serve as a welcoming and accessible point of contact for families, staff, and community members.


• Answer, screen, and route calls; respond to inquiries; and provide timely, accurate information.


• Support communication between central office and families through phone, email, and in-person interactions.


• Ensure a positive, inclusive, and respectful experience for all stakeholders.

Administrative, Operational & Flexible Support

• Provide administrative support across central office departments, including Finance, Student Services, and Enrollment.


• Manage workflow by organizing, tracking, and completing tasks, projects, and deadlines.


• Maintain accurate records and documentation aligned with district procedures.


• Support coordination of meetings, events, and district initiatives.

District Systems, Compliance & Data Support

• Support district federal, state, and sponsor compliance efforts by organizing documentation, tracking submissions, and assisting with timelines.


• Assist with data collection, entry, and verification across district systems.


• Provide flexible, cross-functional support based on time of year and district priorities.

Skills and Qualifications

• High school diploma required; Associate Degree preferred


• Bilingual fluency in Spanish and English required


• Experience working with diverse, multilingual, and underserved communities strongly preferred


• At least five years experience in administrative support or school-based roles preferred


• Strong relationship-building and interpersonal skills


• Proficiency in Microsoft Office Suite, Google Workspace, and Infinite Campus or other SIS system


• Strong organizational and time-management skills


• Strong problem-solving skills and ability to work independently


• Maintain confidentiality and exercise sound judgment at all times.


• Participate in meetings, training, and professional development opportunities.


• Model professionalism, empathy, cultural responsiveness, and a solutions-oriented mindset.


• Perform other duties as assigned to support central office and family needs.


• Excellent written and verbal communication skills


• High level of integrity, discretion, and confidentiality


• Experience in public education or charter schools preferred


• Must pass an extensive background check

Key Working Relationships in Addition to Supervisor:

Teachers, Students, Parents, Volunteers, Office Staff, Support Staff, Assistant Principals, Principals, District Leadership Team, Central Office Team

Both federal and state law requires all public school personnel to submit to and pass a criminal background check prior to employment by the school.  Crossroads Charter Schools is required by law to exclude from employment any person who has pleaded to or been found guilty of a felony or crime involving moral turpitude under the laws of the State of Missouri, any other State of the United States or any other country, whether or not a sentence is or was imposed.

Please be advised that Crossroads Charter Schools does not seek information related to the conviction of crimes unrelated to those described in this question.  Your conviction of a crime not otherwise listed above is not an automatic disqualification from employment consideration.  The school will consider the nature of the offense and the relationship between the offense and the position for which you are applying.