Central Operations Specialist Operations

JOB SUMMARY

Provide AMAZING customer experience to all internal and external customers of the bank while efficiently processing assign duties and other requests made to Central Operations. Exercise appropriate review and oversight of all transactions to mitigate risk to our bank clients and to the bank itself and to remain in compliance with all regulatory guidance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Day-to-day assigned tasks of central operations are completed, and quality customer service is provided.
• Handle routine operational issues.
• Maintain current knowledge of all federal and state laws and regulations, along with the Bank’s policies and procedures. 
• Adherence to the reporting and recordkeeping requirements of the Bank Secrecy Act, Anti- Money Laundering laws, OFAC, and CIP rules and regulations.
• Adherence to all policies and procedures as they relate to all other regulatory compliance laws and regulations.
• Deposit operations activity - Exception Item Processing, Unposted Item Repair, Returned Deposited Items, etc., and ensures that these activities are processed within given deadlines and in compliance.
• Cashier’s Check Recon
• Check adjustments.
• Responds to and resolves customer (internal and external) questions/concerns regarding deposit related products, services, and operations.
• Daily, monthly, and quarterly balancing and reconciliation which included but not limited to Dormant, IOLTA’s, Back-up Withholding, etc.
• Ensure time sensitive items, daily GL review and logs associated with the processing functions are completed and follow-up items are handled timely.
• Legal Process are handled in timely manner and according to regulation and the banks policies and procedures.
• Handle routine operational issues independently when possible, however recognizing when management support is required.
• Ensure management is aware of all current and potential issues.
• Reliable and regular attendance on the job.
• Other duties as assigned.

 REQUIRED SKILLS AND ABILITIES

• Computer skills to include use of Microsoft Office products and other programs as required.
• Strong mathematical ability.
• Strong analytical skills.
• Excellent oral and written communication skills.
• Outgoing interpersonal skills
• Effective time management and organizational skills.
• Attention to detail and follow through.
• Ability to interact with coworkers, follow directions and established bank procedures, and accept constructive feedback.
• Thorough understanding of banking rules and regulations especially BSA.

Education/ Licenses/ Work Experience

• High school diploma or GED equivalent required.
• Computer skills to include use of Microsoft Office products and other programs as required.
• One year experience in central banking operations preferred.

Work Environment

• Standard office environment with a moderate noise level.

Physical Demands

The work environment characteristics and physical requirements described here are representative of those which an employee in this position encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Remain in a stationary position for sustained periods of time.
• Occasionally move about inside the office to access file cabinets and/or other office machinery.
• Occasionally required to raise objects up to 25 pounds from a lower to a higher position, move objects horizontally from position to-position with, and/or to bend body downward and forward, and/or extending hands and/or arms in any direction to access files and/or other office machinery.
• Consistent use of a computer and/or other office machinery is required, such as a keyboard, calculator, copy machine, scan machine, and/or computer printer.
• Making substantial and repetitive movements (motions) of the wrists, hands, and/or fingers.
• Close visual acuity is required to perform activities including, but not limited to, preparing and analyzing data and figures, transcribing, viewing a computer terminal, and/or extensive reading.
• Regularly required to communicate verbally employees, clients, and vendors.