Central Patient Service Representative - Outpatient Rehab (Per Diem)

Position: Per Diem Patient Services Representative (PSR)

Department: Rehabilitation Network Central Support

Schedule: As needed; flexible hours

Location: 9 Farm Springs Rd. Farmington, CT

Reports To: Supervisor of Rehab administration

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare employees come to work with one thing in common\: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. 
 

Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges. We offer over 30 outpatient locations with a variety of specialists, including oncology, women’s health, sports medicine, physical therapy, occupational therapy and speech language, we are known for our commitment to high quality, customer focused outcomes.

About the Role

The Central Support Team is seeking a dependable and detail-oriented Per Diem Patient Services Representative (PSR) to assist with key administrative and insurance-related workflows. This role supports smooth patient access, timely processing of authorizations, and essential back-office functions across multiple service areas. Candidates should be adaptable, highly organized, and comfortable working in a fast-paced environment.

Key Responsibilities

• Submit initial authorizations, reauthorizations, and request end-date extension accurately and within required timelines.
• Conduct follow-up calls to insurance companies to confirm status, request updates, and resolve outstanding issues.
• Complete data entry from OnBase, ensuring all information is accurately captured in the appropriate systems and referrals.
• Perform workqueue follow-up, clearing, updating, and documenting actions according to department guidelines.
• Process and send faxes, maintain fax records, and ensure appropriate documentation is uploaded or indexed.
• Provide excellent customer service by responding to inquiries from internal and external stakeholders.
• Support general Central Support functions, including scheduling assistance, documentation updates, and workflow troubleshooting.
• Maintain compliance with departmental procedures, payer requirements, and HIPAA standards.
• Accurately enter, update, and manage patient information in the electronic health record (EHR).
• Troubleshoot scheduling or registration issues and escalate as needed.
• Follow department workflows to ensure compliance with regulatory, privacy (HIPAA), and organizational standards.
• Assist with special projects or high-volume periods within Central Support.
• Demonstrate flexibility by providing coverage for planned and unplanned staffing needs.

• High school diploma or equivalent required; additional administrative or healthcare coursework preferred.
• Experience with insurance processes, authorizations, or referral management strongly preferred.
• Familiarity with OnBase, EHR systems, and healthcare workqueues is a plus.
• Strong communication skills, attention to detail, and ability to manage multiple priorities.
• Reliable, flexible, and able to respond to per diem scheduling needs on short notice.
• Commitment to confidentiality, accuracy, and patient-centered service.

What We Offer

• Flexible per diem scheduling
• Opportunities to support vital Central Support operations
• Training and ongoing support
• Collaborative and mission-driven team environment

We take great care of careers. 

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.