Central Practice Services Manager

Established in 1970, Orthopedic Associates of Hartford, P.C. (OAH) is one of the area's largest and most respected orthopedic specialty groups. We offer a very competitive salary and benefits package to our valued employees. In support of high-quality patient care, we are adding a Central Practice Services Manager to our management group.

The Central Practice Services Manager is responsible for the day-to-day management and development of the central practice services and operational support department and to maintain and enhance the efficiency of clinical and revenue cycle operations. Working directly with the Director of Operations and department managers, the Central Practice Services (CPS) manager will oversee central referral, prior authorization, urgent care administrative operations, performance metrics, same day scheduling, medical records, transcription, system & workflow training, and system support. The CPS manager monitors KPI’s related to practice performance including supporting ancillaries, coordinates complex operational and continuous improvement initiatives and provides operational management across all our service areas. They will evaluate and optimize clinical and financial processes, train staff and providers, and manage and develop a central practice services support team to assist in all these responsibilities.

Responsibilities include, but may not be limited to:

• Responsible for managing Central Services Staff, including oversight of weekend and evening Urgent Care administrative operations.
• Responsible for managing and developing a team of subject matter experts with a focus on Epic but including other software and clinical/financial workflows.
• Coordinate and work with providers, management team, and others as needed to review, improve, develop, and implement workflows and operational policies, allowing providers to efficiently and effectively treat patients ensuring an efficient and effective revenue cycle.
• Provide direction on the implementation of strategic business and/or operational plans, projects, programs, and systems as they relate to clinical and business applications.
• Coordinate with external resources (Epic, vendors, related providers) as needed to ensure efficient operations.
• Develop and use benchmarking data, operational metrics, and dashboards to monitor workflow performance and quickly identify and address outliers.
• Coordinate with Human Resources to develop a team of operational workflow specialists to ensure adequiate training resources exist for all staff and processes from start to finish. Training will include specific on-boarding and continuing training curriculums.
• Provide guidance and leadership to direct reports. Set performance goals, monitor performance, regularly meet, review, and counsel to ensure staff are meeting expectations.
• Assist in the development of clinical quality assurance programs by ensuring clinical workflows result in usable data.
• Provide project management & process improvement. Utilize strong organizational skills to manage initiatives across multiple departments. Leverage lean six sigma methodology and principles.
• Responsible for daily management of operational excellence, clinical systems, and central practice services departments.
• Ensures adequate staffing by working with Human Resources on recruitment, hiring and orientation.
• Works in compliance with all regulations, laws, policies, and procedures, to include successful resolution of deficiencies identified through internal or external audits.
• Collaborates with the Compliance department to ensure timely resolution of patient complaints/issues.
• Participates in monthly manager meetings.
• Ensures internal client and external patient satisfaction with services.
• Perform other duties as assigned.

Orthopedic Associates of Hartford offers great pay and benefits, including:

• Medical and dental insurances, including a Wellness Program
• Company paid Life, AD&D, Short-term Disability
• A generous annual PTO allotment and paid holidays
• 401(k) & Profit-Sharing plan
• Employee Assistance Program (EAP)

PM22

· Clinical, Associates, or related advanced degree

· Two-Five year's experience managing staff

· Minimum five years of experience in health care administration setting

· Three years of experience working in Epic Environment

· Excellent oral and written communication skills

· Proficient with organizational / project management skills

· Demonstrated experience working independently and being a proactive self-starter