Central Scheduling Team Lead

Join Our Team as a Central Scheduling Team Lead

At Ophthalmic Consultants of Boston (OCB), we’re passionate about delivering exceptional eye care—and that starts with an outstanding patient experience. We’re looking for an enthusiastic, proactive Team Lead to join our Central Scheduling Department and play a key role in guiding a high-performing, patient-focused team.

In this pivotal position, you’ll be more than a leader—you’ll be a trusted resource, problem-solver, and mentor. You’ll help ensure our scheduling operations run smoothly, support team members in real time, and create a seamless experience for both patients and providers. If you thrive in a fast-paced environment, enjoy coaching others, and take pride in delivering excellent service, we’d love to meet you.

The job is Monday through Friday, 8-4:30 PM.

What You’ll Do

• Act as the go-to escalation point for scheduling questions and complex issues, ensuring timely and effective resolution
• Maintain expert knowledge of provider schedules, locations, appointment types, and workflows
• Provide hands-on leadership, coaching, and real-time support to both on-site and remote scheduling staff
• Jump in to assist with inbound calls as needed to support volume and reduce wait times
• Monitor call activity and team performance, helping drive productivity and service excellence
• Coordinate weekly task assignments to ensure strong operational coverage
• Lead onboarding and ongoing training, helping team members build confidence and expertise
• Support administrative workflows including referrals, faxes, web requests, scheduling adjustments, and internal systems
• Assist with RX authorizations and follow-ups to ensure timely completion
• Partner with leadership on call evaluations and continuous improvement efforts
• Take on additional responsibilities that support team success and departmental goals

What You Bring

• Strong communication, organization, and time management skills
• A solutions-oriented mindset with the ability to multitask and adapt in a dynamic environment
• High attention to detail and confidence in problem-solving under pressure
• A collaborative approach and commitment to team success and patient satisfaction

Qualifications

• 2+ years of customer or patient service experience, ideally in a high-volume call environment
• 2+ years in a team lead or administrative role (or readiness to step into leadership—we’ll train the right candidate!)
• Proficiency in Microsoft Word and Outlook
• Strong typing and documentation skills
• Ability to build positive relationships with patients, providers, and colleagues
• High school diploma or GED required
• EPIC experience required

📍 Location: Plymouth

Why OCB?
At OCB, you’ll be part of a collaborative, mission-driven team where your contributions truly matter. We invest in our people, support career growth, and create opportunities to make a meaningful impact every day.

Ready to take the next step in your career? Apply today and grow with us.