Centralized Lending Manager

Description

Primary Function

The Centralized Lending Manager is responsible for spearheading sales initiatives and managing operational processes within the Centralized Lending Department. This role involves strategic oversight and development of the sales team to meet sales targets, regulatory standards, and effeciency goals consistent with the company’s values and objectives. The Manager will collaborate with the Director of Consumer Lending and other leaders to implement strategies that enhance productivity and operational efficiencies of Loan Advisors which also leading sales improvement initiatives aligned with strategic business goals. 

In addition to sales management, this position will lead consumer and commercial lending operations and servicing. The Manager will oversee the entire loan lifecycle from application to servicing for all consumer loans ensuring compliance with all procedural and regulatory requirements while maintaining high standards of speed, quality, and member service. The Manager will oversee basic processing and servicing specific to Commercial loans and work collaboratively with the Director of Commercial Lending to provide support and assist with administrative functions before and after loan closing.

Primary Responsibilities

Leadership and Development:

• Coach, inspire, and motivate the Loan Advisors to meet sales targets and Loan Service Clerks to perform post-closing tasks that meet member experience goals.
• Manage performance and oversee development initiatives for team members.
• Conduct regular one-on-one reviews with Loan Advisors and Loan Service Clerks to build effective communication, understand training needs, and provide insights for improvement.
• Direct coaching to enhance motivational and selling skills within the team.

Sales Strategy and Execution:

• Develop new or refine existing sales strategies to optimize the loan application process.
• Ensure the sales team meets or exceeds all activity standards for prospecting, calls, underwriting, presentations, contracts, and closings.
• Implement best practices that deliver operational efficiency and higher sales output.
• Maintain accurate records of sales and activity reports for each loan advisor.

Operational Management:

• Oversee the entire loan process from closing documentation to post-closing including risk management, audits, and compliance with regulations.
• Implement processes and procedures for accurate and quick processing and funding of loans.
• Control expenses to meet budget guidelines and adhere to all company policies and ethical codes.
• Perform quality checks and assist in resolving complex member problems and complaints.

Collaboration and Compliance:

• Collaborate with other organizational leaders in the development of department goals and budgets.
• Maintain internal relationships with enabling/supporting partners and third-party relationships for home equity loan referrals.
• Participate in strategic planning relating to lending operations and sales.
• Provide regular updates and reports to the board, including loan review reports.

Regulatory and Market Awareness:

• Stay current on industry trends, governmental regulations, and security updates.
• Ensure all team members are informed of operational changes and regulatory requirements.

Additional Duties:

• Assist members and employees with all consumer and commercial loan requests and concerns, including closing and post-closing activities.
• Delegate responsibilities appropriately within the team with accountability and follow-up.
• Participate in managers' meetings and provide operational input for corrections to lending advisors and loan service clerks.
• Perform other duties as assigned to support the organization's goals and objectives.

Requirements

Experience

• A minimum of three years of experience in a management role within a credit union or other financial institution required
• At least three years prior work loan sales and/or processing experience within a credit union or financial institution required
• At least three years consumer loan processing and consumer loan servicing experience required
• Commercial processing or servicing experience is a plus

Education

• Some college coursework required, Bachelor’s degree preferred. 
• High School diploma or equivalent required

Knowledge/Skills

• Strong level of knowledge in consumer loan origination, sales, operations, and regulations and compliance.
• Ability to develop and analyze lending reports to track and measure KPI’s.
• Proven ability in mentoring and coaching teams in success of attaining goals/objectives.
• Ability to make decisions and supervise subordinates effectively.
• High level of communication, both oral and written.
• Courtesy, tact, confidentiality and diplomacy are essential elements of the job. This work involves personal contact with others inside and outside of the organization, as well as all levels of management.
• A broad understanding of business structure and reading basic financial statement information for business’ is a plus

Performance Expectations

Life-Changing 

• We take all steps necessary to elevate and empower members to confidently achieve financial wellbeing. 
• We predict and understand the needs and wants of members at all life stages by intentionally observing their behavior, listening intently, asking better questions, and leveraging data. 
•  We navigate members through the journey of achieving financial wellbeing by proactively recommending personalized solutions that will impact their lives for the best. 

Trustworthy 

• We earn our members’ trust by continuously building and sharing personal finance expertise, always keeping their interests in mind. 
• We create personal connections with members by greeting them warmly, respecting and engaging them individually, and nurturing their financial wellbeing. 
• We take immediate action and personal ownership to acknowledge, set expectations, and resolve all member needs. 

Easy

• We create consistent and seamless experiences when, where and how the member wants to be served by continuously enhancing Neighbors’ technical, operational and talent capabilities. 
• We respect members’ time by streamlining processes, offering convenient access, and ensuring timely response. 
• We advise and help members navigate financial matters using conversational, easy-to-understand language and tools.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Sitting or standing at a workstation for extended periods of time.
• Working on a computer throughout the day
• Ability to listen and focus for long periods of time
• Ability to lift up to 10 pounds

Reasonable accommodation can be made to enable those with disabilities to perform the described essential functions.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to changes in climate and temperature. The noise level in the work environment is usually quiet to moderate.

Rewards

• This position is full time and will be eligible for benefits, and a competitive annual incentive plan. 
• We have excellent opportunities for career advancement and professional development. 
• Salary Range: $65,800 - $98,700 yearly. 

Schedule

• 8:00 AM - 5:00 PM Monday through Friday

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short Term and Long-Term Disability
• HRA and FSA
• 401(k) with matching contributions.
• Tuition Reimbursement
• Birthday Time Off
• Vacation Time Off
• Sick Time Off – Can be used for both employee and family.

Equal Opportunity Employer/Veterans/Disabled