Centralized Scheduler

Centralized Scheduler

Employment Type: Full Time
Reports To: Centralized Scheduling Manager
Department: Revenue Cycle Management, Golden Sun

Job Summary:

Centralized Schedulers perform scheduling functions for ancillary departments across the organization as current policies and procedures dictate. The centralized scheduler applies special instructions and procedural information to schedule such procedures correctly and timely while providing exceptional customer service.

Key Responsibilities:

• Responsible for accurately scheduling procedures consistent with physician orders, maintaining an accuracy rate of 98%.


• Responsible to provide patients with appropriate exam preparations.


• Works with hospital departments to advise of any schedule changes.


• Responsible to accurately assign the correct insurance at the time of scheduling, maintaining an accuracy rate of 98%.


• Maintains the productivity standards set forth by the department.


• Responsible tot maintain a call abandonment rate of less than 4%.


• Recognizes and consistently exhibits exceptional customer service as a critical factor in all duties performed.


• Possesses the ability to work within a remote call center environment free from distractions and background noise. 

Required Skills & Qualifications:

• Proficient in typing.


• General knowledge of medical terminology.


• Ability to communicate effectively and professionally in English, both verbally and in writing. Bilingual a plus.


• Critical thinking and problem-solving skills.


• High school graduate or equivalent.


• One year of previous scheduling experience in the medical field is preferred. 

Benefits:

• Competitive salary and benefits package.


• Opportunities for professional development and advancement.


• Supportive work environment with a collaborative team.


• Comprehensive healthcare coverage.


• Retirement savings plan.


• Paid time off and flexible scheduling options.


• Student loan repayment program.