Centralized Scheduling Representative II

Job Title: Centralized Scheduling Representative II 

Location: Springfield, Missouri 

Department: Centralized Scheduling 

Employment Type: Full-time 

Job Summary: 
As a Centralized Scheduling Representative II, you will play a vital role in assisting clients with their scheduling needs in a fast-paced call center environment. You will be part of a compassionate team dedicated to providing exceptional customer service and fostering a culture of continuous improvement. We are looking for individuals with strong organizational skills, excellent communication abilities, and a commitment to helping others. Join us in making a difference in the lives of our clients by ensuring they receive the support they need. 

In this position, you will be responsible for managing appointment scheduling, responding to client inquiries, and maintaining accurate records. Your attention to detail and ability to work independently will be essential in ensuring a smooth scheduling process for our clients. 

This position offers… 
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost  
• Mileage Reimbursement – Company paid for work functions requiring travel 
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition 
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce 
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more 

Key Responsibilities: 
• Manage the appointment system efficiently, ensuring clients are scheduled appropriately. 
• Screen referrals for service needs, pulling them into working queues, and process referrals accordingly. 
• Schedule first-time appointments for Outpatient and Psychiatric Services upon provider call outs. 
• Respond to all emails, providing assistance or directing inquiries to the appropriate staff members. 
• Perform clerical tasks such as sending appointment letters/reminders, maintaining filing systems, generating reports, completing activity logs, and entering information into tracking systems in a timely manner. 
• Verify client insurance eligibility and referral sources using various online platforms and software systems. 
• Take on additional duties as assigned by the supervisor to support the overall functioning of the office. 

Education, Experience, and/or Credential Qualifications: 
• High school diploma or equivalent is required. 
• Previous customer service experience is required. 
• Minimum of 1 year of previous call center experience is preferred. 

Additional Qualifications: 
• Current driver’s license, acceptable driving record, and current auto insurance. 
• Successful completion of background check including criminal record, driving record, abuse/neglect, and fingerprint check. 
• Willingness to follow directions and accept supervision, with a positive and adaptable attitude. 

Physical Requirements: 
• [Include any physical requirements if applicable; otherwise, this section can be omitted.] 

Keywords: Centralized Scheduling, Customer Service, Call Center, Appointment Scheduling, HIPAA Compliance, Communication Skills, Organizational Skills, Springfield, Missouri, Full-time