Certified Application Counselor

This position is responsible for providing outreach and in-reach, eligibility assessments and assistance with enrollment in the Alaska Marketplace plans and Medicaid.

Minimum Qualifications:

Education

High school diploma required.  Associate’s degree or Bachelor’s degree in business, marketing, social work or other social services preferred.  Ability to work with public and various community and state agencies.  Cultural competence in working with diverse populations required.

Experience

Experience in dealing with the public in an education, marketing, health and human services setting.    

Essential Functions:

1. Report to work as scheduled, on time and ready to start working. Remain at work for their entire work schedule.


2. Provides one-on-one assistance to enroll individuals in Alaska Marketplace or Medicaid health insurance programs and provides individual coaching to maintain coverage. 


3. Screens clients and assist them with completing applications for the Alaska Marketplace, Medicaid, Children Health Insurance Program, or local sliding-fee programs.


4. Explains health insurance terms (such as co-pays, deductibles, and premium tax credits) in a clear, culturally competent manner.


5. Helps consumers compare plans and calculate subsidies while remaining independent and without recommending or selecting a specific insurance plan for the individual and/or their family.


6. Outreaches to uninsured patients.


7. Serves as services liaison as Certified Application Counselor between center and community organizations.


8. Completes training requirements to become and maintain a Certified Application Counselor designation within two weeks of hire.


9. Generates reports and maintains accurate records of contacts and enrollments using Excel in designation tracking folders.


10. Remains current on public health insurance programs.


11. Works as an integrated multidisciplinary team member.


12. Participates in meetings.


13. Complies with Center’s policies and procedures.


14. Utilizes personal computer and specialized office equipment according to procedure.


15. Other duties as assigned.  

Knowledge, Skills and Abilities

Understanding and commitment to the uninsured population and the goals and mission of the Interior Community Health Center. 

Demonstrated ability to work with multi-aged and multicultural populations. 

Ability to work flexible hours.

Technically proficient computer skills with Microsoft Office Suite (Word, Excel, PowerPoint).  

Thorough knowledge of common office equipment (copier, fax, printer, etc.).

Excellent oral and written communication skills. 

Ability to organize and prioritize tasks.

Ability to work under pressure and meet deadlines.

Strong analytical, attention to detail, and problem-solving skills.

Ability to work independently and as a team member.