Certified Medical Assistant

Primary Duties:

Under the general and direct supervision of the administrator/office manager and area supervisor, provides nursing support for the clinic. Perform other diverse duties as requested or required

Essential Job Functions

Computer Systems: Allscripts Professional PM and EHR, Scanner, Email and Website, Microsoft Word and Excel, and MyChart.

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Primary Duties:

Direct and indirect patient care services that ensure the safety, comfort, and protection of patients. The performance of skin tests, injections, and withdrawal of human blood from veins as level of training permits. The observation of signs and symptoms of illness, reactions to treatment, general behavior or general physical condition, the implementation of appropriate reporting or referral, and the initiation of emergency procedures. Direct and indirect patient care services necessary to implement a treatment, disease prevention, or rehabilitative regimen ordered by a physician. If an activity overlaps the practice of medicine, the medical assistant may perform the function only if there is an approved standardized procedure or standing order in place. Assist with nursing/nursing calls and precerts and referrals during down time. Monitor inventory of clinical supplies and ordering of supplies based on clinical need.

Triage: Bring patients to the appropriate room. Do an initial triage including but not limited to vital signs and patient history information. Follow physician protocols and obtain all requested information from the patient or appropriate family member.

Orders: Order all appropriate testing including in-house lab work and x-rays as guided by physician protocol.

Test Results: Ensure all results and reports from either in-house testing or outside testing is in the chart prior to the physician seeing the patient or according to the physician’s request.

Procedures: Practice only within the guidelines as permitted by your license and state regulations. Assist physicians and other staff with all procedures as directed. Follow appropriate protocol to ensure the patients health and safety. Administer medications and appropriate care based upon physician orders.

Discharge: After the physician has completed the examination of the patient and following physician orders, deliver the appropriate medications, instructions, handouts, and answer any questions the patient may have regarding their care.

Phones: Utilize phone system properly, answer phones in a courteous manner, quickly identify caller’s needs, route calls appropriately, create complete flag and phone notes and route appropriately. Reply to all phone notes and flags in a timely manner. Respond to all patient questions and requests within physician protocol or under their specific direction.

Communication:Communicate with all staff, patients, and referring offices using phones, EMR flags and phone notes, and  secure messaging and Company email; utilizing each method when appropriate. Follow up and seek resolution to complaints per policy and reports them to a supervisor and office manager. Report all incidents as per policy.

Marginal Job Functions 

• Maintain patient confidentiality per HIPAA guidelines and dignity per  mission statement


• Maintain proper attendance and punctuality to ensure that  is operated in an efficient and cost-effective manner


• Maintain a clean and organized workspace


• Verify patient identification with each encounter


• Work with coworkers as part of a team


• Attends meetings as required


• Assist supervisor or other administrative staff with assigned tasks


• Maintain positive and cooperative attitude with patients and employees


• Proficient communication skills to interact with patients and the public


• Maintain integrity while handling all financial transactions


• Proper care of Company property and equipment


• Proper knowledge and use of security and emergency procedures

Job Standards specific to this job

Education: Graduate of an accredited Medical Assistant program required. Certification is not required but requested.BLS and AED certification is required

Experience: No experience is necessary; however it is requested to have experience in the medical field. Pay is based upon experience level

Skills and Abilities: Vocational Skills, Reasoning Skills, Practical Problem Solving Skills, Assessment Skills, Critical Thinking Skills, Communication Skills, Ability to handle pressure, Ability to prioritize tasks, Realistic View of Scope of Practice

Worker Traits: Detailed, accurate, multitasked, trainable, efficient, compassionate, confident, assertive, reliable, comprehensive, positive, dependable, team player

Physical Requirements (may include but not limited to or by)

• Carrying


• Hearing


• Pulling


• Stooping


• Walking


• Kneeling


• Seeing


• Talking


• Feeling


• Lifting


• Sitting


• Balancing


• Grasping


• Standing

Exposures: No unusual hazard risks. Potential risk of exposure to illnesses, blood- borne pathogens, diseases, and various chemical agents