Certified Medical Assistant

About DCHD:

Mission: To protect and promote healthier lifestyles through prevention and education.

As a certified health department, the Douglas County Health Department is responsible for several programs as well as many other public health services. Programs are grouped into divisions relating to either nursing, environmental health or health education. All programs have an educational component. The goal of this department is to increase the awareness and number of persons reached in this educational process.

Benefits:

• 15 Paid Holidays


• Vacation


• 3 days of Personal Time


• Accrual of 1 sick day per month (rollover)


• Employer paid employee health insurance premium


• Illinois Municipal Retirement Fund (IMRF)


• Dental/Vision


• Life Insurance


• Tuition Assistance and Loan Repayment
  

Compensation will be determined based on the knowledge, skills, abilities, education, certifications, experience, and responsibilities required for the position. Pay will be administered in a fair and equitable manner, with consideration given to internal equity, market competitiveness, and the qualifications and performance of the employee.

Job Summary:

The Certified Medical Assistant will be the first person the patients/clients will interact with upon arrival at the Douglas County Health Department. It is vital that the CMA be a welcoming and helpful face as the patients/clients arrive.

This position is full-time, 35 hours per week. 

Monday - Friday, 8:00 a.m. to 4:00 p.m. with a 1-hour lunch 

Duties/Responsibilities:

• Welcome patients by greeting them in person or on the telephone; answering or referring to inquiries.


• Prepares patients for health care visits by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment.


• Verifies patient information by interviewing patients; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.


• Support patient care delivery by helping health care providers during examinations; preparing laboratory specimens; performing basic laboratory tests on the premises; disposing of contaminated supplies; administering medication on the premises; drawing blood; removing sutures; changing dressings.


• Educate patients by providing medication and diet information and instructions, answering questions in person or via phone.


• Complete records by recording patient examinations, treatment, and test results.


• Contribute to revenue generation by accurately recording patient billing information and insurance information and ensuring completion of all necessary insurance and consent documentation.


• Keeps supplies ready by inventorying stock; placing orders; verifying receipt.


• Keep equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.


• Serves and protects the physician or health care provider practice by adhering to professional standards, policies and procedures, federal, state and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.


• Initiate and completes prior authorizations within 48 hours on notification.


• Send refills as guided by medication protocol within 48 hours of request.


• Reviews portal message inboxes from patients daily. Respond to patient, or forward to provider for review within 72 hours of receipt of message.


• Assist provider with completing FMLA forms and writing letters requested by patient for provider to review and sign. 


• Other duties as assigned by Provider or Administrator.

Qualifications and Requirements:

• Regular predictable attendance is required.


• Must maintain a safe, secure, and healthy work environment by following and enforcing standards and procedures, complying with legal regulations.


• Must maintain patient confidence and protect operations by keeping patient care information confidential.


• Must continue to update job knowledge by participating in education opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.


• Must enhance health care practice reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

Education and Experience:

• Certified Medical Assistant (CMA) Certification


• Previous experience with primary care, acute care, and mental health preferred.


• Bilingual preferred but not required.

Physical Requirements and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

• DCHD is a smoke free and drug-free workplace in compliance with federal guidelines.

The Douglas County Health Department is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Our employment practices are rooted in our dedication to equal opportunity for all individuals. We are proud to be an equal opportunity employer and do not discriminate in employment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

All employment decisions at the Douglas County Health Department are based on business needs, job requirements, and individual qualifications, without regard to the above-listed characteristics. We provide a work environment free of harassment and retaliation and ensure compliance with all applicable laws that protect the rights of applicants and employees. Our policies reflect and affirm the department's commitment to the principles of fair employment and the elimination of all discriminatory practices.

If you require assistance or accommodation during the application process due to a disability, please contact the Human Resources Department at 217-253-4137 X 1207.