Certified Medical Assistant (CMA)

Job Summary:

Our Mission: To create exceptional patient experiences.

Join our team as a Certified Medical Assistant (CMA), providing compassionate patient care in collaboration with our clinical providers. As a key member of the mid-office team, you’ll support daily operations and contribute to delivering high-quality healthcare services to the community. Be part of a supportive environment that values your contributions and celebrates exceptional performance.

A few highlights of what we offer:

Health benefits (medical, vision, dental, short-term and long-term disability), 401k, PTO, mileage program for travel, and development and training opportunities.

The position will remain open until all vacancies are successfully filled.

Job Responsibilities:

• Perform medical assistant tasks including triage, prepare the patient for the Provider to connect with in the examination room, intake initial medical history or review past medical history listed in the patients’ chart
• Ensure the patient understands the wellness plan and care instructions that may be needed as instructed by the Provider
• As needed undertake front office and clerical duties such as assisting patients with paperwork, verifying patient demographics and insurance benefits, and performing billing and bookkeeping functions
• Assist in procedures, such as removal of foreign objects, including minor suture, as directed by the Provider
• Take vital signs, draw labs, complete electrocardiograms, clean wounds, apply dressings and splints as directed by the Provider
• Help with notifying patients of lab results, giving vaccines, immunizations and medications prescribed by the Provider
• Collect lab work consisting of throat cultures, hematocrits, and urinalysis
• Assist with Point of Care (POC) testing
• Update medical records in accordance with the organizational procedures and forms
• Follow HIPAA guidelines regarding patient confidentiality as well as follow all principles of medical ethics
• Keep exam rooms stocked with adequate medical supplies, wash and dry instruments used, and prepare sterilization as needed
• Help a patient any time in noticing an urgent need is apparent or as directed by supervisory staff
• Responsible for proper handling and storage of all medications stored in the clinic
• Complete required training as assigned by the organization
• Other duties as assigned
• Regularly interacts with providers/team members/patients face to face or electronically

Job Requirements:

• Demonstrate a high level of empathy and communication skills
• Exhibit white glove service in customer service and patient care
• Effectively act as a liaison between patients and providers
• Ability to multitask and pivot attention during high volume
• Follow established office routines and organizational policies
• Foundational understanding of ethics of confidentiality/HIPAA
• Perform other admin related duties as assigned
• Cross train between front office and mid office responsibilities as needed to ensure a synced clinic

Supervisory Responsibility:

• This position has no supervisory responsibility
• Reports directly to the Regional Office Supervisor

Education and Qualification Requirements:

• High School Diploma or equivalent, required
• CPR/BLS certification, required
• Hold an active Medical Assistant certification, required
• Experience with EPIC, strongly preferred
• Working knowledge of medical terminology, strongly preferred

Work Environment:

• This position operates on-site in a professional medical environment
• Consistent use of technology platforms throughout shift to complete assigned work tasks
• Frequent use of working on a computer to complete assigned work tasks
• Ability to move supplies and office equipment (up to 20 pds)

Work Schedule and Travel:

• Typical Work Schedule: 40-hour work week Sunday through Saturday with 3 x 12-hour shifts and 1x 6-hour shift
• Every other weekend shift, Saturday and Sunday, required
• Own personal reliable transportation, required
• Mileage program available for eligible movement
• May require traveling to clinic locations outside preferred region during training
• Overtime hour availability based on patient volume and clinic need

This position is for the person who:

• Thrive working in a fast-paced, high-volume environment
• Have a passion for helping people and a servant’s heart
• Enjoy meaningful work that truly impacts the lives of others and the community
• Agile with the ability to adapt in a sometimes everchanging environment
• Strive to foster a positive work environment for team members and patients
• Continuously look to improve the working environment and processes
• Frequently engage with management to discuss new ideas and suggestions

About the Organization: Tampa General Hospital and Fast Track Urgent Care have partnered together to create unique clinics for patients to receive compassionate and knowledgeable treatment. Our Core Values and Mission focus on having a positive attitude, cultivating optimism, acting with compassion, and doing what is right. The company culture has a strong focus on patients and the quality of service provided. We’re here to serve the community and each other through teamwork, consistent communication, robust training, engaged development, and employee feedback. You’d be a great fit for TGH Urgent Care powered by Fast Track if you have a positive attitude, are team oriented, and are committed to providing exceptional service to the medical needs of our community.

As part of the hiring process a background check and drug screen will need to be successfully completed. Required active certifications listed in job description will need to be provided at time of initial interview.