Certified Medical Assistant (CMA) - Surgical Oncology Clinic - Macon Pond

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Raleigh Hospital, A Campus of Duke University Hospital

Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204-beds, it is the third largest of the four Duke Health hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

Duke Raleigh Hospital Outpatient Department Surgical Oncology seeks to hire a Certified Medical Assistant who will embrace our mission of Advancing Health Together.

Department Profile:

Duke’s Cary-based cancer center makes it easy for patients to receive high-quality cancer treatment in an outpatient center close to their home. Our team cares for men and women with different types of cancers, including breast cancer, colon cancer, gastrointestinal cancers, melanoma, prostate cancer, and kidney cancer. Appointments at this cancer center in Cary may include lab work, consultations with surgical oncologists, visits with medical oncologists, and treatments in our open infusion suite.

Address:

4101 Macond Pond Road, Raleigh NC

Hours:

Full Time

Monday-Friday 8:00AM-4:30PM

What you will do:

Clinical responsibilities:

• The CMA collects medical histories, monitors vital signs, explains treatments to patients, and prepares them for exams and procedures.


• Patient care support may include assisting medical staff, gathering and preparing lab samples, conducting basic lab tests, performing EKGs, removing sutures/staples, changing dressings, educating patients and families about care, and documenting in records.


• Additional tasks include disposing of contaminated supplies, processing instruments, cleaning medical equipment, calling in prescriptions, preparing and giving medications as instructed by the doctor, and handling prescription refills.


• Performs other clinical tasks as assigned by the doctor.

Administrative responsibilities:

• The CMA greets patients, answers calls, schedules appointments (including arrival in Maestro Care), checks out patients, and handles referral scheduling. They coordinate hospital admissions, lab services, and update medical records. The CMA also completes forms, manages billing tasks like receiving copays and collecting balances, handles correspondence, and orders supplies.


• Additional administrative tasks may be assigned, and the CMA may assist with clinic activities, such as Joint Commission or fall prevention efforts, and participate in clinic committees.

What you will need:

Education:

• Level I -- Graduation from an accredited Medical Assistant program is strongly preferred. High school or GED graduation is required.


• Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required.


• Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required.

Experience:

• Level I -- No experience required.


• Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.


• Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Degrees, Licensures, Certifications:

• Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.


• Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.


• Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

Knowledge, Skills, and Abilities:

• Strong customer service skills with the ability to follow both oral and written instructions, typically gained through high school education and medical assistant training.


• Ability to lift heavy items and assist with transporting patients in stretchers or wheelchairs.


• Knowledge of sterile techniques and procedures relevant to the work performed.


• Familiar with the procedures for administering both routine and special patient treatments.


• Understanding of sanitation, personal hygiene, and basic health and safety practices for clinic environments.


• Knowledge of infection control procedures and safety measures, with age-specific competency.


• Responsible for daily clinic tasks such as registration, scheduling, charge posting, and order entry.


• Able to document and communicate information clearly while building effective relationships with patients and staff.


• Typing skills and knowledge of medical terminology (Levels II and III).


• Ability to independently seek resources and work collaboratively with others.