Certified Medical Assistant |Full-Time|

Description

Heritage Health is seeking a full-time (1.0 FTE) Certified Medical Assistant to join our team in Rathdrum, Idaho. We prioritize work-life balance and offer a supportive environment to ensure our team members thrive both professionally and personally.    

Why You Should Join our Dynamic Healthcare Team:

Passionate Purpose: We're committed to enhancing lives, every day. 

Unmatched Support: We are committed to a fun and supportive team environment.

Balanced Lifestyle: No weekends or holidays, ensuring a healthy work-life balance.

Collaborative Care: Work with a dedicated team to provide the best patient outcomes in the right settings.

Exceptional Rewards: Competitive pay, and benefits

Benefits:

Health Insurance: 100% employer-paid employee coverage for medical, dental, and vision plans for full-time employees.

Life Insurance: Employer-paid for 1x annual salary up to $200k (optional coverage available for additional cost). 

Disability Insurance: Short-term disability insurance based on age & salary. 100% employer-paid long-term disability insurance.

Retirement: 403 (b) plan: Heritage Health matches up to 4% of employee contributions. 

Paid Time Off Benefits: 120 hours Paid Time Off (PTO) in your first year, 56 hours Extended Illness Bank (EIB) in your first year, 8 paid holidays for full-time employees, amounts are pro-rated for part-time employees who are .5 FTE or higher. 

Employee Assistance Program (EAP): Enjoy free telehealth visits for healthcare, counseling, and health and wellness coaching for all employees and their immediate household members.    

We are seeking a compassionate and detail-oriented Certified Medical Assistant to join our team in delivering high-quality, patient-centered care within a community health setting. As a key member of our clinical team, you will support providers in a variety of tasks that ensure smooth and effective patient care. 

Requirements

• Completion of nationally accredited Medical Assistant program or relevant work experience and certification as a Registered Medical Assistant. 
• Certification from a nationally recognized organization (AAMA, NHA, NCCT or AMT) or must obtain within 6 months of hire. Minimum of one year of prior outpatient medical assistant experience preferred. 
• BLS or ACLS certification or must obtain within 90 days of hire. 
• Valid driver’s license and reliable transportation  

 Your Essential Duties:

• Assists with supply ordering and tracking by communicating supply needs 
• Managing MA box work for productivity 
• Timely rooming of patients, performing vital signs, taking family history, social history, medication consolidation, PHQ’s, barriers today, immunization consolidation, history of present illness and review of systems.
• Complete any in-office standing orders including but not limited to A1C’s, immunizations, retinal testing, DM foot exams, visual acuities, hearing test, and drug screens. 
• Prepping exam room and patient for procedures, such as minor surgery, physicals, female exams, etc. 
• Review quality measures and prepare for completion, if applicable. 
• Clean examination rooms after each visit and at the end of each day. 
• Restock exam rooms weekly and as needed. 
• Call patients with lab and/or test results after provider has reviewed results and written recommendations. 
• Return all patient phone calls promptly. Same day call-backs are preferred. All calls must be returned within 72 hours. Urgent calls should immediately be brought to the provider’s attention.
• Document critical lab values/test results when received via telephone and immediately bring results and chart to provider.
• All PT/INR results should be brought with chart to the provider on the day in which results are received. 
• Sample meds to be checked weekly for expiration dates and log completed. 
• Complete all documentation related to childhood vaccinations – Vaccination record IRIS forms, parental consent/refusal forms. Log all injection lot #, expiration date, site. 
• Heritage Health staff have an active role in our Patient Centered Medical Home model of care. This role is designated as part of the Heritage Health PCMH Care Team. 
• All documentation must be initialed, signed and dated. 
• May be required to support other departments and HH locations as needed
• Regular and predictable attendance is an essential function of this position.
• Other job-related duties as assigned. 

 Your Success Factors

• Successful completion of a nationally accredited Certified Medical Assistant certification program or relevant work experience and national certification or registration as a Medical Assistant.
• Must be able to perform basic math computations. 
• Must be proficient in computer use, including Microsoft Office.
• Ability to prioritize and multi-task. 
• Knowledge and understanding of medical terminology 
• Strong communication and interpersonal skills 
• Commitment to patient confidentiality and adherence to HIPAA regulations 

 Job Overview Working Conditions: 

Work Conditions: Work is normally performed in a typical interior, medical work environment in a clinic building. Work may be demanding and chaotic at times. May be exposed to patient population that will present a variety of contagious diseases, physical injuries and emotional states of mind. 

Physical/Mental Requirements: 

Prolonged periods of standing, walking, and working on a computer. 

May lift up to 15 pounds at times. 

Must be able to access and navigate various departments of a given location. 

Must be able to complete tasks in a noisy or stressful environment. 

Must be able to adhere to process protocol. 

 Safety: Heritage Health enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal Prepared by: CMA Supervisor Rev: June 2025 instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing feedback to supervisors and management on all safety issues.