Certified Medical Assistant II - Urgent Role

Dean’s Professional Services is now hiring for qualified, patient-care-focused Medical Assistant II to work for a hospital in Houston, TX. MUST have OBGYN experience.

Medical Assistant IIare responsible forwelcoming and interacting with all patients, families, and visitors in a professional, timely, age-appropriate, and culturally sensitive manner.

Job Responsibilities:

• Respond to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.
• Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.
• Proactively approaches dissatisfied customers and implements customer service recovery measures.
• Identifies prolonged wait times for patients in waiting room and reports to clinic manager.
• Obtains translation services as needed for customers.
• Participates in clinic meetings to assist in planning optimal patient flow for session/day.
• Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and
• development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback.
• Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.

Job Requirements:

• High school diploma or equivalent. Required.
• MUST have OBGYN experience.
• Knowledge of nursing/medical assistant patient care tasks, the managed care industry, appointment scheduling, related medical terminology and customer service concepts.
• The ability to operate proficiently a personal computer and basic clinic/patient care, office equipment; demonstrate interpersonal skills; demonstrate good verbal communication skills; demonstrate good time management skills and provide
• excellent customer service skills. The ability to demonstrate quick decision making and self-initiated work behaviors is necessary.
• Bilingual in Spanish/English.Preferred
• REQUIRED- 2 years of related experience.
• ONE of the Certifications or Registrations listed below:
• CCMA - Cert-Cert Clinical MA - CCMA National Healthcareer Association Or
• CMA-AAM - Cert-Cert Medical Assistant American Association of Medical Assistants Or EMT - Emergency Medical Techn Texas Department of State Health Services Or EMT-A - Advanced EMT Texas Department of State Health Services Or EMT-B - Emergency Medical Techn-Basic Texas Department of State Health Services Or EMT-I - Emergency Medical Techn-Interm Texas Department of State Health Services Or EMT-P - Emergency Medical Techn-Parame Texas Department of State Health Services Or LIC PAR - Lic-Paramedic Texas Department of State Health Services Or NCMA - National Cert Med Assistant National Center for Competency Testing Or NRCMA - Nat Reg Cert Med Assistant National Association of Health Professionals Or RMA - Registered Medical Assistant
• American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants.

Job Details:

• Schedule: Monday - Friday, 7:30 am - 4:30 pm
• Pay: starting at $20/hr + benefits
• Full benefits – healthcare, dental, vision, 401k program
• Temp-to-Hire opportunity

Dean’s Professional Services is a national, award-winning staffing solutions firm. Since 1993, DPS has placed over 45,000 professionals across the nation. We work with our clients to provide placement opportunities that match your skill, experience, and personality. For more information please visitwww.deansprofessionalservices.com.