Certified Pharmacy Technician (Bilingual Spanish, Vietnamese, or Chinese preferred))

POSITION TITLE: Certified Pharmacy Technician

LOCATION: HOPE Clinic - Alief

REPORTS TO: Pharmacy Manager 

EDUCATION: Earned GED or High School Diploma; must be certified pharmacy technician approved by the TSBP

WORK EXPERIENCE: 2-5 years of pharmacy retail experience and a good understanding of quality and compliance requirements pertaining to certified technician role by TSBP guidelines

SALARY RANGE: $16 - $23 per hour

FLSA STATUS: Hourly - Non-Exempt

POSITION TYPE: Full-Time

LANGUAGE: Fluent in English; Bilingual in English and Spanish, Arabic, Vietnamese, Burmese, Chinese or other languages is preferred.

HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

JOB SUMMARY:

This position is responsible for the operations of pharmacy department. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/ or necessary by the supervising pharmacist. The Pharmacy Technician will provide his/her expertise to assist operations and daily management of HOPE Clinic’s Pharmacy Department. Pharmacy Technician will assist Pharmacy Manager ensure to comply with all requirements of federal and state pharmacy and drug laws, rules, and regulations, and provide proper customer service (phone, register, type and fill prescriptions in a timely manner).

MAJOR DUTIES & RESPONSIBILITIES:

• Provide elite customer service to our HOPE Clinic patients by greeting and answering questions; 
• Assist Pharmacy Manager manage 340B program and non-340B program medications;
• Multi-task daily operations by answering phones, typing and selling prescriptions;
• Understand third party insurance billing (prior authorizations/rejections);
• Generating revenues by recording, calculating and issuing charges;
• Processing prescriptions electronically and ensuring all information is accurate and complete;
• Responding to the requests of patients and healthcare providers, answering their questions and referring various inquiries to the Pharmacist;
• Sorting, stocking and labeling medications and monitoring inventory;
• Maintaining records by recording and filing the prescriptions and orders of Physicians;
• Complying with rules, regulations and procedures to help maintain a clean and safe pharmacy, such as sanitizing work area and throwing trash daily;
• Must be detail-oriented and reliable since the job has high responsibility;
• Select the appropriate medicine and measure dosages to fill prescriptions;
• Point of Sale- follows proper procedures to prevent financial loss and follow applicable laws and regulations when making sales at register and complete sales at register in timely manner;
• Conduct community outreach and provide retail, clinical, wellness, and other preventive healthcare services (i.e., immunizations), as needed;
• Attend on-site/off-site community engagement activities, clinic events, and/or training as needed; 
• Perform other duties as assigned to support HOPE Clinic’s Mission, Vision, and Values.

QUALIFICATION REQUIREMENTS:

• Multi-tasking skills required;
• Ability to maintain confidentiality when interacting with patients and team members;
• Basic computer skills and proficiency in MS Office Suite/Google Suite;
• Strong patient service along with the ability to develop excellent patient relationships;
• Ability to communicate and work with all team members across multiple levels;
• Excellent written and verbal communication skills; 
• Excellent organizational skills and attention to detail;
• Experience working with standard ERP/MRP systems;
• Experience with Prior Authorizations preferred;
• Experience interpreting compliance requirements and regulations is required;
• Demonstrate a strong ability to be adaptable and flexible;
• Knowledge of pharmacy law and medical terminology;
• Must successfully pass background check per Texas State Board of Pharmacy regulations;
• Proven experience as pharmacy technician;
• Reliable for keen eye for detail.

EDUCATION and/or EXPERIENCE:

• Individual must be at least 18 years of age. 
• Have a high school diploma or equivalent. 
• Some years of college or a degree is a plus!
• Must have active/current certification license in good standing and maintain it as required by law.
• 2-5 years of pharmacy retail experience and customer service
• Previous experience working with auditors, inspectors, and regulatory agencies is a plus!
• Understanding Pharmacy Inventory is a plus!

OTHER SKILLS and ABILITIES:

• Bilingual (Vietnamese, Chinese, Arabic, Spanish, and/or another language with English) is required.
• Above average skills in language ability as well as public speaking and writing. 
• Must have good transportation and a valid Texas Driver’s license.