Certified/Registered Medical Assistant

Reports To: Nurse Manager

Employee Status: Non- Exempt (Regarding Overtime)

Position Summary: Under general supervision, but in line with established PC&HC policies and Procedures perform clinical tasks to keep the practitioners and providers flow of patients running smoothly.

Essential Functions

• Represent PC&HC to patients/visitors in a caring, courteous, and professional manner.
• Provide prompt, efficient and accurate patient care.
• Prepare exam room for use and sterilizes equipment and supplies.
• Conduct daily health center room clean-up
• Escort patients to exam room determining chief complaint and pertinent history.
• Take and record vital signs, record various results (height, weight, vision, hearing, B/P urinalysis, glucometer check, pregnancy test, etc) with re-assessment of abnormalities.
• Assist provider with procedures and patient care.
• Perform EKG, venipuncture, suture removal, breathing treatment, immunizations, audiometry test, etc.
• Call prescriptions into pharmacy.
• Provide patient education as warranted communicating laboratory and diagnostic testing results by phone and mail.
• Utilize eclinical software for patient records.
• Triage calls for provider to include determining emergencies, identifying symptoms, using discretion for work in appointments and refilling routine prescriptions after reviewing medical chart.
• Contact patients, as necessary, on next day’s schedule for pre-visit planning.
• Perform responsibilities in line with Patient Centered Medical Home, including, but not limited to, pre-visit planning and “huddles” with Care Team.
• Perform laboratory tests of minimal to moderate complexity, including completion of lab requisitions per computer and paper.
• Schedules external imaging for patients.
• Complete Prior Authorizations (PA’s) for provider as requested.
• Assure all lab specimens have been picked up at day end.
• Ensure the infection control standards and OSHA standards are followed and hazardous waste is properly disposed.
• Improve the patient experience and health care processes and help assure the provision of high quality health care, as well as an ongoing process of performance improvement.
• Complete all required paperwork.
• Plan and organize work load to maintain efficient patient operations in the Health Center.
• Maintain a strong patient focus while working collaboratively within the teams multiple demands and patient needs.
• Keep work area and patient rooms clean and free of clutter.
• Treat all patient information confidentially and in accordance with established guidelines.

Marginal Functions

• Assist other nurses as needed due to schedule overload or fill-in for absenteeism, including at other PC&HC locations.
• Perform all other duties as required or assigned.

Requirements

• Must be 18 years of age or older.

• Must have a High School diploma or equivalent.

• Medical Assisting Certification or Registration preferred. Training from a Medical Assisting program or licensed nursing aide will suffice in lieu of Certification or registry.

• Must maintain a CPR Certification

• Knowledge of medical terminology.

• Must be able to lift 30 pounds/ walk and/or stand for up to ten-hour shifts-bend or stoop throughout shift

• Must have computer skills

• Must follow all HIPAA and OSHA requirements.

• Must be supportive of our mission in order to provide healthcare to the underinsured and uninsured.