Change Management and Training Lead

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world.

Job Summary:

Caterpillar is embarking on a bold digital transformation to revolutionize our dealers’ systems - seamless, intelligent, and designed for the future. We are developing a scalable, modern ERP solution for Caterpillar dealers, built on Microsoft Dynamics 365 and Azure Integration Services. This next-generation platform will leverage pre-configured business processes, optimized workflows and AI-powered automation to streamline operations, accelerate digital capability deployment, and elevate customer experience across our global dealer network.

We are seeking an ERP transformation Change Management Lead to accelerate outcomes for dealers and internal teams using change management principles and thought leadership.  This high-impact role is part of a newly launched strategic initiative and will serve as a delivery orchestrator, aligning teams to key milestones, managing risks and dependencies, and ensuring consistent, high-quality outcomes.

What You Will Do:
Provides Dealer and Internal Change Management support, thought leadership, and guidance to ensure effective adoption of the Cat ERP solution leverage Microsoft D365.  This role included responsibility for the dealer training strategy to help accelerate the dealer’s business transformation. 

• Managing the day-to-day activities of change management projects, including overseeing project responsibilities and schedules. Developing contingency plans for potential risks. 
• Dealer training strategy development and execution. 
• Internal change management best practice implementation to ensure alignment across workstreams
• Dealer training strategy, approach (tools, process), resourcing to support dealer change efforts
• Assist team in stakeholder updates to influence ongoing change in behavior, process, etc
• Manage intake of product features through the DRB from Product teams to ensure adoption and understanding for GTM execution
• Develop and Deploy Dealer change management framework and guidance to ensure uptake of Cat ERP solution. 
• Educating global users on Change Management processes, methods and systems
• Participating in business requirements gathering sessions, documenting requirements, and supporting development work with internal partners related to necessary tooling. 
• Identifying areas of opportunity to improve the dealer experience and accelerate time-to-market
• Monitoring & Evaluation: Track key metrics and assess the success of change management initiatives to ensure they are embedded and effective.
• Build and share knowledge through various channels, including blogs, workshops, and training sessions.
• Educate end-users, champions and stakeholders to make this transition or transformation beneficial without anxiety or fear.
• Measure the success of the transition or transformation via dashboard/BI tools.

What You Will Have:

• Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
• Project Administration: Knowledge of project administration best practices and ability to use organizational strategies, practices and tools for administering projects.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Data Gathering and Reporting: Knowledge of tools, techniques and processes for gathering and reporting data; ability to practice them in a particular department or division of a company.
• Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: accounting or graphic design).

Top Candidates Will Have

• ERP & Systems Knowledge (MS Dynamics 365 focus) 

• Hands-on experience with Microsoft Dynamics 365 in a product, process or deployment leadership role. 
• Technical background with a solid understanding of IT systems and their interactions. 
• Proven ability to manage multiple projects and work with several dealers simultaneously. 
• Working knowledge of Azure DevOps
• Advance knowledge of Excel, MS PowerPoint, and MS Project
• Proficiency in collaboration tools (SharePoint, Teams) and dashboards (Power BI). 
• Strong analytical skills to interpret requirements and support decision-making.
• Exceptional facilitation and stakeholder management abilities.
• Experience presenting to and interacting with executive leaders.
• Previous agile training (sprint planning, daily scrums, sprint, retrospective)
• Knowledge of the Caterpillar digital portfolio.
• Knowledge Caterpillar Dealer Operations.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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