Change Management Senior Manager - Public Sector, Intel

Job Summary:

BDO is seeking a senior manager level professional to do change management/training support for Intelligence Community (IC) Agencies. This role involves guiding organizations through complex system and process transformations. This person must be skilled in stakeholder engagement, impact assessments, and training strategy design that reduce user resistance. Proven track record of increasing project adoption rates through structured change frameworks. They will also be responsible for answering urgent taskers requesting group specific information.

Job Duties:

• Creates/contributes to structured training programs
• Writes clear user guides, manuals, and e-learning content
• Develops plans to accelerate employee adoption of new processes
• Drafts communications to brief stakeholders on project changes  
• Facilitates workshops, webinars, and instructional sessions for diverse audiences
• Evaluates how changes affect daily operations, map key stakeholders, and measure organizational readiness
• Designs and delivers transparent communication materials to keep staff informed 
• Partners with training teams to build guides, workshops, and programs that prepare employees for new skills or tools
• Interprets management requests and autonomously develop relevant financial reports
• Delivers a full range of services that uses their educational background, experience, and organizational skills while serving BDO’s dynamic public sector client base
• Supports or leads task areas while coordinating closely with engagement team management and client leadership on strategy, planning, execution, status, and review processes
• Adapts to a changing client environment while meeting client expectations
• Manages priorities and works effectively to initiate correspondence and task completion. Supports multiple efforts through flexible multi-task coordination
• Provides summary recommendations to team leadership regarding assigned work stream
• Applies fundamental industry knowledge and standards to support client reviews, improvements, and/or implementations
• Communicates and maintains relationships with key client personnel to ensure shared understanding of business processes, operations, and functions
• Prepares presentations, briefings, and actively participates in client meetings and day-to-day interactions
• Communicates with team management through effective status reporting and demonstrates ownership and accountability for assigned task areas and work products
• Establishes professional rapport with clients and other organizations
• Evaluates work products for technical accuracy, deliverable quality, and overall value to the client
• Attends relevant training, business seminars, and/or conferences to stay current with technical skills that align with client’s needs and changes in the industry
• Researches industry and market trends and develops presentations and materials in support of potential firm initiatives
• Other duties as required

Supervisory Responsibilities:

• May supervise the day-to-day workload of Public Sector direct reports related to client projects, business development, and other activities, including maintaining team productivity and review of work products
• Evaluates the performance of any Public Sector direct reports and assists in the development of goals and objectives to enhance professional development
• Delivers periodic performance feedback and completes the annual performance evaluation for Public Sector staff as appropriate
• Serves as a mentor / career advisor to Public Sector staff as appropriate

Qualifications, Knowledge, Skills and Abilities:

Education

• Bachelor’s Degree, required; focus in Business Administration, Psychology, Human Resources, or Organizational Behavior, preferred

Experience

• Eight (8) years of experience in organizational change management (OCM), business transformation, or project delivery, required
• Experience with working capital funds or other federal working capital funds, preferred
• Experience with business process improvement methodologies, preferred
• Progressive experience in managing or leading firm initiatives, client project activities, and/or staff, preferred
• Experience working with and briefing senior program managers or leaders, preferred 
• Public speaking and/or training experience, preferred
• Strong business acumen, preferred
• Exceptional writing skills. Ability to simplify highly complex technical or structural changes, preferred

License(s)/Certification(s)

• Active TS/SCI with Polygraph security clearance, required

Software

• Proficiency in the use of Microsoft Office Suites, required
• Advanced proficiency in the use of Excel (pivot tables, VLOOKUP, raw data manipulation), required

Language(s)

• N/A

Other Knowledge, Skills & Abilities

• Ability to interact effectively with people at all organizational levels within the client organization and in the firm 
• Excellent verbal and written communication skills
• Ability to work independently and collaborate within a team environment and with a customer service focus 
• Ability to follow instructions as directed 
• Superior organizational skills required with ability to multi-task in a fast-paced, deadline-driven environment
• Detail oriented with in-depth knowledge and application of English grammar and ability to proofread all written materials including proposals, pitches, presentations, etc.

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

National Range: $180,000 - $220,000
Maryland Range:  $180,000 - $220,000
NYC/Long Island/Westchester Range:  $180,000 - $220,000