Channel Account Manager | Remote | East Coast

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity

Grafana Labs is looking for a Strategic Channel Sales Manager, who will be responsible for developing, executing, and evolving all aspects of our partner go-to-market strategy in the US East Coast region. You will work closely with the Sales, Solution Engineering, Marketing, Operations, and leadership team to align sales and go-to-market efforts with our product, technical, and sales development efforts. Your key task will be to develop and deliver immediate and future partner sourced revenue growth through our partner channel, working primarily with Grafana’s Regional Systems Integrators and Value-Added Resellers.

This role requires the experience to build an emerging partner community in the region and you will be well placed to act as a trailblazer to shape the role, develop and evolve the strategy to make your mark within a rapidly growing company where partners are a core element of its GTM.

This is NOT a programmatic Channel and Distribution role where operationalisation of programmatic elements of a Channel business is the priority. This IS a Sales focus Channel role for someone who thrives in a very fast paced environment, is comfortable owning a partner sourced revenue number and has what it takes to build upon a fast growing Channel business in the region.

What You’ll Be Doing

• Develop executive level relationships with focus partners in the US East Coast region


• Own partner opportunity identification and deal acceleration activities to drive revenue targets


• Lead the identification, activation and development efforts for regional partners


• Develop partner capabilities, co-sell motions and brand awareness initiatives


• Establish strong executive relationships to create partnership business plans


• Work with leadership to manage pipeline and revenue commitments


• Work across Grafana Labs to provide input on message alignment, operational coordination, and evangelism of the partner strategy and program

What Makes You a Great Fit

• Located in the US East (ideally Northeast) region


• 7+ years of experience in channel sales or sales (selling with partners)


• Experience selling SaaS (open source technology is a plus) and MEDDPICC selling methodologies


• Demonstrated history of consistent goal achievement at high growth startups


• Experience in consultative sales approach with the primary goal of maintaining exceptionally high levels of customer, partner, and community satisfaction


• Proven experience developing a high performing Channels strategy for SaaS vendors 

Bonus Points For

• Running Low Touch deal cycles with Partners independently of Direct Sales team


• Demonstrated ability to increase Partner Sourced revenue (NACV) contribution to the region’s overall revenue