Chapter Leader - Salesforce CRM, Player/Coach

Job Description:

C HAPTER LEADER PLAYER/COACH, CRM SOLUTIONS

The Role
This role will be a player/coach chapter leader for a new Salesforce implementation focused on servicing experience for healthcare products.\u00A0 As a Chapter Leader, you blend technical expertise with a passion for coaching, mentoring, and developing associates. In an agile structure you will collaborate with other leaders to establish the standards for your chapter, influence the strategic decisions and build solutions in your expertise. You will directly manage a team of chapter members (Salesforce engineers) who work in an agile squad, but report directly to you.\u00A0 You are dedicated to helping them grow and develop in their knowledge area and ensure alignment on the \u201Chow\u201D of the work they perform.\u00A0 As a player/coach, you will spend a percentage of your time as a squad member applying your Salesforce experience to help advance the work of the agile squad and deliver outcomes for the servicing team.\u00A0
The Expertise and Skills You Bring
5+ years of experience in product management and/or technology with strong agile, analytical and coaching skills.\u00A0
3+ years of delivery experience on Salesforce platform with a demonstrated progression of leadership skills.
You possess excellent interpersonal and communication skills with which you build and maintain strong cross-functional partnerships and relationships at all levels of the organization
You are intellectually curious and model a culture of continuous learning, mentoring and coaching
You are a committed to developing others within your knowledge area to accelerate and achieve increased skill proficiency
You take a data-focused approach to decision making, in day-to-day leadership and strategic trade-off analyses
Experience identifying and acquiring talent needs, resource planning and talent allocation across large organizations
\u00A0
The Team
Your work will support the customer experience and service model for emerging products in Fidelity Health, part of Fidelity s Workplace Investing business. Workplace Investing (WI) helps millions of people save and invest through workplace savings plans. WI builds lifetime relationships with customers and provides employers with cost-effective, integrated employee benefit solutions.
Company Overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want!\u00A0 We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.\u00A0 Fidelity Investments is an equal opportunity employer.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at

[email protected]

or call

800-835-5099 , prompt 2, option 2 if you would like to request an accommodation.

Certifications:

Company Overview
Fidelity Investments is a privately held company with a mission

to strengthen the financial well-being of our clients.

We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.
Join Us
At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a

Glassdoor Employees Choice Award

, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined.
Fidelity's working model

blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation,

detailed in this document

, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to

Find Your Fidelity

at

fidelitycareers.com

.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to

[email protected]

.

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