Chapter Services Manager

JOB TITLE: Chapter Services Manager

FLSA STATUS: Non-exempt

DATE: June 2025

REPORTS TO: Director of Chapter Services

A coat. A meal. A pair of glasses. Simple things like these often stand between a child and their ability to learn. Care to Learn partners with Missouri school districts and community members to fill these gaps and to help keep students focused on what matters most: learning.

You can help a child succeed.

You are an includer. You have a passion for representing voices that are not always heard. You can interact with all people and keep them effectively connected. You naturally think about how things are connected and how everyone relies on each other. You are a bridge builder and do your best work when you can showcase these talents.

PRIMARY PURPOSE OF THE JOB:

Reporting to the Director of Chapter Services, this position works directly with our partner school districts (Chapters) and school district staff (Liaisons) to fulfill the Care to Learn mission.

Coordinating with multiple Care to Learn Chapters, this individual builds and maintains relationships with our Liaisons, and helps Chapters meet their student health, hunger, and hygiene needs’, ensuring they are poised for long-term success.

ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS

• Serve as the main point of contact between the Care to Learn Central Office and Chapter Liaisons.


• Build strong relationships by providing excellent customer service to Liaisons.


• Collaborate with the Care to Learn Chapter Services team to identify gaps and growth opportunities.


• Lead virtual and in-person meetings with Liaisons.


• Support fundraising and communication efforts for Chapter activities.


• Support Chapters’ ongoing programs to meet their students’ needs.


• Assist with any challenges Chapter Liaisons might have.


• Coordinate, support, and train new Chapter Liaisons on their roles and responsibilities.


• Provide written reports as needed.


• Assist in the coordination and planning of the Care to Learn Liaison Conference.


• Plan and coordinate regional Chapter meetings with Liaisons.


• Gather Chapter Liaison input and feedback for optimal Chapter performance.


• Attend Chapter special events as needed.


• Have a strong understanding of public school education and learn how to navigate community resources.


• Represent the Care to Learn brand.
  

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong understanding, commitment, and enthusiasm for the organization’s mission.


• Knowledge working within a public school district environment.


• Ability to change as Care to Learn priorities emerge and shift due to organizational growth.


• Ability to prioritize and multi-task in a rapidly changing environment.


• Strong organizational skills, attention to detail, and excellent time management skills.


• Strong interpersonal skills; excellent verbal and written communication skills.


• Ability to work with diverse people and demonstrate a consistent professional demeanor.


• Ability to work independently and exercise sound judgment.


• Ability to motivate self and others.


• Knowledge of Google Drive, including Docs, Forms, Sheets, and Slides.


• Willingness and ability to travel throughout Missouri as needed.


• Willingness and ability to work flexible hours.

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS

• A minimum of two years of experience in a professional office environment is required; a Bachelor’s degree in Communications, Education, Business, or a related field is preferred, or equivalent work experience.


• Experience in a public school setting and/or non-profit experience is preferred.


• Possess a valid driver’s license and have a good driving record.

PHYSICAL CONTEXT AND WORK ENVIRONMENT

Physical Requirements and Percentage of Work Time Spent on Activity

Seeing: Must be able to see to read documents/reports and use computer. 75-100%

Hearing: Must be able to hear well enough to communicate with staff, donors, vendors, and general public. 75-100%

Sitting: Must be able to sit for long periods of time. 50-74%

Standing/Walking: Must be able to move about the work area. 25-49%

Climbing/Stooping/Kneeling: Must be able to stoop or kneel to pick up items off the floor. 0-24%

Lifting/Pulling/Pushing: Must be able to lift 20 pounds with or without reasonable assistance. 0-24%

Grasping/Feeling: Must be able to type, handle documents, and use equipment and electronic

devices. 75-100%

WORKING CONDITIONS

Normal working conditions in an office or school environment absent extreme factors. Some travel may be required up to 30% percent of the time to support operations and development of the Chapters.

The statements herein are intended to describe the general nature and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish an employment contract and are subject to change at the discretion of the employer.

Care to Learn is an equal opportunity employer and employer decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, age, religion, or creed, disability, national origin, or any other protected status.

Excellent benefits package available. Salary commensurate with experience.

About Care to Learn

Founded in 2008, Care to Learn exists to meet children’s emergent health, hunger, and hygiene needs so they can succeed in school. To date, Care to Learn has met over 3,000,000+ health, hunger, and hygiene needs of Missouri students. Headquartered in Springfield, MO, Care to Learn serves a population of 135,000+ students in 47+ school districts.

The Care to Learn team is guided by our core values: servant-hearted, enthusiastic, striving for excellence, and constantly innovating. We are passionate and highly driven professionals excited to further the Care to Learn mission by positively impacting the communities we serve.