Chargeback Specialist

Who We Are

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

The Opportunity

Seeking a talented and self-motivated Operational Accounting Chargeback Specialist to join our team. Our ideal candidate will be responsible for researching chargebacks and building dispute cases with our customers to recover funds on unauthorized charges. The Chargeback Specialist has an eye for detail and is extremely organized in maintaining proper documentation of chargeback statuses. Additionally, they will understand and follow current procedures and identify method improvements to ensure financial transactions are accurate and appropriate.

This is hybrid based in our Jacksonville office three days per week.

What You Will Do

• Primarily responsible for managing and reconciling open chargebacks and dispute payments on accounts receivable
• Analysis of disputes from both a current and historical perspective to understand the root cause of disputes, develop and implement solutions to minimize or prevent them going forward
• Collaborate with AR team, internal departments and customers to maximize recovery and prevention of chargebacks
• Establish procedures for timely resolution of chargebacks, monitor compliance and report findings to management
• Partner with internal/external departments to highlight and resolve open chargebacks.
• Update and analyze reporting.

What You Will Need to Succeed

• Payments Industry experience preferred.
• 3 - 5 years of direct chargeback experience preferred·
• Knowledge of check, ACH, wire, debit/credit card and other payment channels operating rules·
• Strong knowledge and understanding of Accounts Receivable functions preferred·
• Must have experience working directly with merchant processors (i.e., WorldPay/Vantiv/Elavon/PayPal/Amex).
• Must be persistent and have effective follow-up skills· Very strong analytical skills and other duties as assigned.
• 3+ years of experience "Hands On" in a high-volume transactional and fast-paced business environment.
• Ability to self-manage.
• High proficiency in the Microsoft suite with an emphasis in excel (VLOOKUPS, Pivot tables, and general excel rules).
• Excellent critical thinking and problem-solving skills.
• Detail-oriented and process-oriented approach.
• Excellent project management and organizational skills are required.
• Ability to work cross functionally to mitigate issues related to client funding.
• Ability to apply sound judgment.
• Ability to adapt to change due to system updates.
• Proficient communication skills.

What we Offer

• A dynamic and supportive work environment in a mission driven organization
• Competitive salary and benefits package, including health, dental, vision insurance
• Unlimited PTO (paid time off)
• HSA and FSA options
• 401(k) plan with matching contributions
• Paid parental leave
• ABLE matching contributions for the disability community
• Employer paid short term and long-term disability insurance and group term life insurance
• Financial and legal assistance through our EAP (Employee Assistance Program)
• Opportunities for personal development and career advancement with free access to unlimited courses via Udemy
• The chance to make a significant impact on the delivery of government services and the lives of citizens

EEO Statement

We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.