Charity Customer Service Representative - Urgent Position

As a Charity Customer Service Representative, your primary role will be to engage with potential donors and represent the charity in a positive light. Your responsibilities may include:

1. Donor Interaction: Engage with individuals to explain the charity's mission, programs, and impact. Answer questions and address concerns to encourage donations.

2. Fundraising Campaigns: Participate in fundraising campaigns and events to generate donations. This may involve face-to-face interactions, phone calls, or online outreach.

3. Building Relationships: Develop and maintain positive relationships with donors, providing updates on the charity's activities and expressing gratitude for their support.

4. Data Entry: Record donor information, contributions, and interactions accurately in the charity's database. Ensure that donor records are up-to-date.

5. Communication: Effectively communicate the goals and objectives of the charity, emphasizing the positive impact of donations on the community or cause.

6. Problem Resolution: Address any issues or concerns raised by donors, ensuring a positive and satisfactory resolution.

7. Team Collaboration: Work collaboratively with other team members to achieve fundraising targets and contribute to the overall success of the charity.

8. Adherence to Ethical Standards: Conduct all interactions with donors in an ethical and respectful manner, following the charity's guidelines and standards.

Qualifications and Skills:

• Excellent communication and interpersonal skills.
• Passion for the charity's cause and the ability to convey that passion to potential donors.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a team and contribute to a positive work environment.
• Patience and empathy in dealing with donor inquiries and concerns.

Powered by JazzHR

moo19Aw25c