Charlotte Tilbury Counter Manager

Join Charlotte Tilbury, a leader in the beauty industry, as a Charlotte Tilbury Counter Manager! In this pivotal role, you will be responsible for overseeing the daily operations of our counter, ensuring that our high standards of service and sales are met. You'll lead a team of passionate beauty advisors to create unforgettable experiences for our customers, showcasing the magic of Charlotte Tilbury's award-winning products. Your expertise in makeup artistry and customer engagement will help foster a loyal customer base while driving sales and brand visibility.

Key Responsibilities

• Manage the daily operations of the counter, ensuring an exceptional customer experience is delivered at all times
• Lead, inspire, and train a team of beauty advisors to achieve and exceed sales targets
• Build strong relationships with clients to encourage loyalty and repeat business
• Coordinate and execute promotional events and activities that drive brand awareness and sales
• Analyze sales data and provide insights to improve performance and customer engagement strategies
• Maintain visual merchandising standards that reflect the Charlotte Tilbury brand aesthetic
• Collaborate with other retailers and departments to achieve business objectives

• Minimum of 2 years of experience in retail management or related field, preferably in the beauty industry
• Strong leadership and people management skills
• Excellent customer service and interpersonal communication skills
• Passion for beauty and an understanding of makeup artistry and trends
• Proficient in using technology and sales reporting tools
• Ability to work in a fast-paced environment and adapt to changing priorities
• Availability to work flexible hours, including evenings, weekends, and holidays

• We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations

• Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals
• You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more
  

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!

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