Chart Resources Supervisor

At SCP Health, what you do matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

- Strong track record of providing excellent work/life balance.

- Comprehensive benefits package and competitive compensation.

- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

Responsibilities:

• Provide leadership, coaching and development for chart production and operation support group
• Manage inventory and staffing needs for validation and log entry personnel including remote staff and global partners
• Provide oversight of chart image capture application, OnBase, and HM charge capture application as it relates to chart workflow, acquisition, and log processes
• Payroll functions for direct reports; to include review of hours, adjustments in Workday, vacation approval and sign offs for each completed pay period
• Supervise, coordinate, schedule and conduct business and technical training for new hires 
• Create standardized training programs including outline, text, handouts and P&P Manuals

• Daily review of HM inventory; including stray, deficiency and timely filing reports

• Analysis of personnel after 90 days of hire or job change and annually thereafter
• Monitor and maintain acceptable daily chart inventory levels in line with departmental KPI’s
• Collaboration with IT, Coding, HiOps Management & Operation Teams for chart acquisition
• Assists with strategy sessions for RCS PreBilling system related outages
• Oversight for assuring policy compliance for remote users with regards to management directives, with regards to corporate compliance for HIPPA requirement(s), and mandate(s)
• Provide timely performance information to department management
• Design and administer training and development surveys to determine training program effectiveness

Knowledge, Skills, and Abilities:

• Excellent knowledge of Microsoft Office suite including Word and Excel
• Must be able to work well in a team environment and communicate professionally
• Must be well organized and demonstrate effective time management skills
• Must be able to define problems, collect data, establish facts, and draw valid conclusions with minimal assistance
• Strong PC skills and advanced creative skills are critical. Must have advanced systems knowledge of charting software
• Familiar with standard concepts, practices, and procedures within training field
• Ability to work, troubleshoot, and make well informed decisions
• Ability to lead and coach others
• Excellent presentation and communication skills, verbal and written
• Knowledge and comprehension of HIPPA guidelines

EDUCATION (Required and/or Preferred):

• Bachelor’s degree (B.A.) from four-year College or university; or three to four years related experience and/or training; or equivalent combination of education and experience.
• 5 years previous supervisory experience in a team production environment, previous medical record experience preferred but not required.

FIELD OF STUDY:

•  Business or healthcare related field

WORK EXPERIENCE/QUALIFICATIONS:

• Experience using Microsoft Office™, including Microsoft Excel™, Microsoft Word™ and Microsoft Outlook™
• Experience using Kofax Capture™
• Experience using OnBase™
• Knowledge of mySCP Care billing system (preferred but not required)

Pay Range:

This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.

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We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.

Visit our website for further information. https://myscpbenefits.com/

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