We are looking for a hardworking Chat Support Agent ( REMOTE ) to join our awesome team at Home Family Care in Fresno, CA.
Growing your career as a Full-Time Chat Support Agent ( REMOTE ) is a promising opportunity to develop vital skills.
If you are strong in decision-making, communication and have the right mindset for the job, then apply for the position of Chat Support Agent ( REMOTE ) at Home Family Care today!
Salary: $24.90 - $28.10 Hourly
We are seeking a motivated and customer-oriented individual to join our team as a Chat Support Agent. As a Chat Support Agent, you will be responsible for providing exceptional customer service through chat platforms to assist our customers with their inquiries and concerns. You will play a crucial role in ensuring customer satisfaction and promoting positive brand experiences.
Responsibilities
- Engage with customers through chat platforms to address their inquiries, concerns, and provide accurate information
- Assist customers in troubleshooting technical issues and identifying solutions
- Provide product knowledge and guidance to customers to enhance their overall experience
- Meet and exceed customer service goals and targets, such as response time and customer satisfaction rate
- Escalate complex or unresolved issues to the appropriate team or department for further investigation and resolution
- Keep accurate and detailed records of customer interactions and transactions
- Collaborate with cross-functional teams to improve customer support processes and systems
Requirements
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Customer-focused attitude with the ability to remain calm and professional under pressure
- Proficient in using chat support software and other relevant computer applications
- Familiarity with customer relationship management (CRM) software is a plus
Benefits
- Competitive salary
- Health insurance options
- Retirement savings plan
- Paid time off
- Career development opportunities
Benefits of working as a Chat Support Agent ( REMOTE ) in Fresno, CA:
● Excellent Benefits Package
● Continuous Learning Opportunities
● Competitive salary