Chat Support Representative - TPA

At OneTouch Direct, we’re all about creating meaningful interactions. We aren’t just a call center; we are a vibrant community committed to exceptional service since 1998! Partnering with Fortune 500 companies, we provide top-notch solutions while ensuring our customers walk away with a smile.

As a Chat Support Representative at our Tampa location, you’ll have the unique opportunity to assist our valued customers in real-time through chat. Whether they have questions, need assistance, or just want to know more about our services, you’ll be the friendly face (well, technically a friendly text!) that they turn to for help.

What you’ll be up to:

• Engaging with customers through our chat platform, providing swift and friendly support.
• Understanding customer queries to deliver accurate and timely information.
• Resolving customer issues with a cheerful and solution-oriented approach.
• Ensuring a seamless and delightful experience as you handle multiple chats.
• Knowing when to escalate matters to ensure customer concerns are fully addressed.

• Ideally, you have 1+ years of sales experience, but don’t worry if you’re just starting out!

• Experience in hospitality or a call center is a plus, but not mandatory.
• You possess excellent communication and writing skills.
• Comfortable using computers, including typing and navigating multiple tabs and systems.
• You’re passionate about resolving issues and making customers smile.
• You bring a dynamic, energetic personality to the team.
• Ability to juggle tasks, prioritize effectively, and manage your time.
• A strong phone presence with experience making lots of calls is a bonus!

• The WEEKLY COMISSION will be paid based on performance, you receive can an additional $1, $2, or $3 an hour.
• Monthly COMISSION - To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.
• Full-Time Hours: 40 hours per week schedule, with overtime opportunities!

• GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
• Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits: Health Care Plan (Medical, Dental & Vision)
• Growth: Opportunity for professional advancement as we grow!
• Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups