Check-in Manager on Duty

Company : The Usual

Job Type : Full Time

The Usual Rotterdam

Job Description - Check-in Manager on Duty

Check-in Manager on Duty

Welcome to The Usual, the design hotel and F&B hotspot you’ve been waiting for. Our incredible hotel offers more than just accommodation – it provides a warm and inviting atmosphere where guests are treated like friends. Are you excited to take on the hands-on role of looking after our guests, employees, F&B and financial well-being while playing an active role on shift? This is an opportunity to be responsible for daily front of house operations. Join us at The Usual Rotterdam.We are committed to being a hotel that won’t treat this planet like a hotel. We think that travel can be a force for good. Our solution-oriented group of optimists is committed to offering welcoming city trips that empower and inspire our guests, our colleagues, and the locals to do good, every step of the way.

At our workplace, we foster an empowering environment where individuals are encouraged to unleash their full potential. Our team embraces a warm and welcoming atmosphere, creating a sense of belonging and support for everyone. Collaboration is at the heart of our culture, as we believe that great achievements are made through teamwork and shared ideas. We are a game-changing company, constantly pushing boundaries and challenging the status quo of traditional hospitality. Join us and experience a workplace where being your authentic self is celebrated.Our Check-in Manager on Duty is a multifaced hands-on role involving many different aspects impacting guests, employees, check-in, F&B and P&L. You foster trust and open communication, appreciate and acknowledge your team, involve everyone, and promote sustainability. You’ll raise questions and find creative solutions. This role is your chance to make a meaningful impact every day! Key responsibilities and tasks you will be doing, among other things:

Leading by example by applying our culture foundation, brand values, of course while bringing your unique personality;
Guiding and coaching team members to develop their skills to help them succeed in their current and future roles;
Assisting with onboarding new employees during their first weeks;
Provide support to fellow hosts and guests at reception, our restaurant and pantry. Ensuring the safety and security of our employees and guests.
Create, update and maintain ways of working and hotel policies affecting our reception and beyond.
Analyzing P&L, and convert learnings into concrete short- and long-term action plans;
You are the go-to person within the MOD team regarding following roles: Front Office, P&L, process and employees;
And of course, naturally you enjoy being on the floor with our hosts, guests on shifts as this is a big aspect of this role.

We are seeking a highly motivated and emotionally intelligent individual with strong decision-making abilities. In this role, coaching and communication skills go hand in hand. We are looking for someone who is a true host with passion for creating memories for our guests who lead by example. Next to this, the following requirements apply:

You are a natural host and breathe hospitality every day, taking it to the next level;
You have a passion for Front Office and storytelling;
Relevant work experience in a similar role (2 years or more);
Fluency in English is essential, additional languages are a plus;
IT skills for relevant property management software systems & POS software;
Sustainability and hospitality aren't just passions for you—they're in your DNA;
Fulltime and flexible, with shifts from 07:00-15:00 and 15:00-23:00 including weekends. Occasionally, you work a shift from 16:00 – 00:00;
You are legally allowed to work in The Netherlands.

Monthly salary of €2750 gross;
25 holidays to relax and unwind throughout the year;
Personal development is encouraged through our active feedback culture. Explore different MOD roles to grow and develop yourself further;
Personal Alleo monthly budget (€40 to be used for fun-stuff: shopping, entertainment, education, well-being and more.
The opportunity to join an innovative, international hospitality group that’s committed to not just building new hotels but building a brand;
Are you fond of your coworkers and enjoy spending time with them? Join us for get-togethers, which include food and beverages, to further strengthen those connections;
Fixed travel allowance for commuting;
Personal coaching based on (y)our goals, development and ambition;
Discount for you and family while enjoying time off (relax, eat, sleep, meet, and play) in our hotels ;
Exchange program across The Usual hotels (optional program);
We celebrate you and your style. We provide and uniforms however we leave room for your personal touch;
Extra time off to volunteer for a charity you care about;
The chance to have your own impact on our narrative of our organization.

We are proud to be an equal opportunity workplace. We strive to be open, honest, and inclusive, and we believe that these values are essential for everyone to be their best selves. We don't believe in a one-size-fits-all approach - we want to hear about your passions and help you build a career that fits your needs! There is freedom for growth, change, and defining our culture together.Do you have questions? Please don’t hesitate to reach out, we can’t wait to meet you! You can reach out to our People & Culture department on [email protected].

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Check-in Manager on Duty

Job Description - Check-in Manager on Duty

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