Chestnut Hill Studio Manager (Coming Summer 2024)

Glowbar is a skincare company with a people-centric mentality. Our singular mission is to help people feel confident in their skin, so we created the first-to-market, custom, 30-minute facial experience to make skincare more accessible, efficient, and effective. Each studio is equipped with expert estheticians who provide professional-grade results at an affordable price-point.

After launching in New York City in 2019, Glowbar has quickly scaled with locations across the northeast with national expansion on the horizon. As we continue to grow, we aim to maintain the special glow that sets us apart from traditional spas.

Glowbar is seeking a driven, outgoing, self-motivated and people-focused Studio Manager to be a part of our growing (and glowing) team at our upcoming Chestnut Hill studio! Our Studio Manager will be continuously empowered to achieve KPIs, make strategic, high-level business decisions while leading their team to be culture carriers. This person will work collaboratively with studio leadership to deliver results and foster a positive, results-driven culture. The Studio Manager should proudly display our core values each and every day and strive to support their team, clients, and business to the best of their abilities.

As Studio Manager, you will excel at the below core competencies:

Drives Results:

Consistently and creatively achieving results, even under tough circumstances
People Focused:

Building strong relationships and delivering people-centric solutions with a focus on developing the best in your team
Ensures Accountability:

Holding self and others to meet commitments with integrity and honesty
Communicates Effectively:

Communicating with professionalism and positivity with all team members and peers and including executive leadership
Drives Engagement:

Creating and maintaining a climate where people are motivated to do their best to help the organization achieve its objectives
Responsibilities include (but are not limited to):

Meet (and exceed!) studio goals; drive studio performance against studio revenue, margin and membership goals
Optimize schedules on a daily basis to ensure utilization goals are achieved while effectively managing labor cost
Oversee studio finances including: retail and treatment revenue, bi-weekly payroll, COGS/inventory costs, and additional overhead costs (G&A, Facilities) to meet studio level margins
Demonstrate mastery of your studio's business and dynamics; provide regular business recaps, and solution-based feedback to senior leadership on highlights and challenges
Analyze and react to business trends; in partnership with Marketing team, utilize a community management database to initiate, plan and participate in local events to drive traffic, community outreach and build partnerships
Model and ensure a friendly, compassionate environment, guaranteeing that every client receives an extraordinary, memorable experience as they navigate through the space and our retail assortment
In partnership with field leadership and corporate partners; manage recruitment and hiring process for your studio
Maintain Glowbar studio standards, ensuring all employees are achieving (or exceeding!) expectations on daily, weekly, monthly and quarterly basis; lead with warmth and positivity while holding team members accountable
Manage retail and professional inventory via weekly inventory counts, revenue forecasting, and managing loss and usage costs
Regularly coach, counsel and develop studio team consisting of Studio Guides (front desk) and Estheticians (service providers) on success and challenges paired with
Execute on weekly focus plans to achieve retail sales and membership conversion goals
Oversee and manage all client support conversations stemming from studio inbox
Qualifications:

2+ years of hospitality people management experience in a booming service-based industry (i.e. fitness, restaurant, retail, hotel, salon/spa, etc.)
Proven track record of success in driving studio level margins and disciplined expense management
Impressive management style with demonstrated success inspiring teams to achieve (and exceed!) goals; fostering a high-performing team
Superior communication and interpersonal skills, providing exceptional hospitality
Obsessed with providing best-in-class hospitality
Strong understanding of retail operations, policies, and procedures
Demonstrated ability to prioritize and multi-task within a fast-paced environment
Must be a forward-thinking problem-solver with a strong work ethic who has compassion for employees and clients
Desire to learn and try new things every day!
Passion for beauty, skincare and taking care of people preferred
Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and early morning/midday/late evening weekday availability
Perks we are really proud to offer:

Physical and mental health, personal development and work-life balance are key to growth and well-being. In addition to our generous pay rates, our comprehensive benefits extend well beyond the average and are valued at close to $10k annually. We want you to be your best self both in and outside of our studios and we are proud to offer a variety of generous benefits to support this, which can include...

Medical dental and vision insurance largely paid for by Glowbar
Paid Time Off
Paid Sick Leave
Paid Holidays
Short and Long Term Disability Insurance
Life Insurance
Commuter benefits
Accident and Critical Illness Insurance
Employee Assistance Program (EAP)
Annual Glowbar Membership with 2 guest passes
Employee discounts on retail product
Reliable schedules
Community giveback
Friends and family discounts
Team member referral bonuses
Career advancement and continuing education opportunities
Discounts at a vast array of lifestyle brands, services restaurants, theme parks and more

Salary: $58,500-$62,000