Chick-fil-A Shift Supervisor (Front of House & Back of House)

Dallas–Fort Worth International Airport

Flexible Schedules | Competitive Pay | Medical, Dental, Vision, 401(k), and More

Role Overview

At Chick-fil-A DFW Airport, the Shift Supervisor role is a leadership position responsible for overseeing both Front of House (FOH) and Back of House (BOH) operations to ensure exceptional guest experiences, operational efficiency, and team development. In this fast-paced airport environment, Shift Supervisors lead by example, support Team Members in real time, and ensure every shift reflects Chick-fil-A’s commitment to excellence, speed, cleanliness, and genuine hospitality.

Shift Supervisors apply the Fundamentals of Execution and the “Winning Hearts Every Day” strategy to drive consistency in food quality, service speed, and guest satisfaction while maintaining a positive and supportive team culture.

This role is ideal for individuals who are strong leaders, thrive in high-volume environments, and are passionate about developing others while ensuring operational success across all areas of the restaurant.

Leadership Expectations (Winning Hearts Every Day Strategy)

Great Food

• Ensure all food meets Chick-fil-A quality and safety standards


• Monitor BOH execution across all kitchen stations (Prep, Boards, Breader, Machines, Fry, Utilities)


• Complete required food safety checks and walkthroughs each shift


• Reinforce proper procedures for food handling, preparation, and storage


• Ensure consistency, accuracy, and trust through high-quality product execution

Clean & Safe Environment

• Maintain a clean, safe, and organized environment in both FOH and BOH areas


• Ensure compliance with all food safety, sanitation, and hygiene standards


• Monitor Team Member adherence to health and safety policies


• Utilize LEAN processes to improve efficiency and reduce waste


• Maintain awareness of emergency and crisis response procedures

Fast & Accurate Service

• Drive Speed of Service goals while maintaining accuracy in both kitchen and front counter operations


• Monitor order flow, ticket times, and kitchen throughput during peak periods


• Ensure accurate order taking, preparation, and delivery to guests


• Adjust staffing and station coverage to meet demand efficiently


• Support seamless communication between FOH and BOH teams

Genuine Hospitality

• Model Chick-fil-A’s Core 4 hospitality standards


• Ensure every guest interaction reflects care, respect, and attentiveness


• Coach Team Members on delivering exceptional guest experiences


• Maintain a positive, welcoming, and energetic environment across the restaurant


• Ensure both guests and Team Members feel valued and supported

Key Responsibilities

• Oversee and run shifts across both FOH and BOH operations


• Lead, coach, and support Team Members in real time during service


• Ensure execution of all kitchen and front-of-house station responsibilities


• Monitor food quality, cleanliness, and guest service standards throughout the shift


• Support training and development of new and existing Team Members


• Manage workflow across all stations to ensure smooth operations during peak travel periods


• Handle guest concerns and resolve issues with professionalism and urgency


• Ensure proper inventory management, stocking, and product rotation


• Maintain compliance with all company policies, food safety standards, and airport regulations


• Assist with opening, closing, and shift transition procedures


• Communicate effectively with General Manager and leadership team


• Perform additional duties as assigned

Qualifications

• High school diploma or GED preferred


• Previous leadership experience in food service or hospitality preferred


• Strong ability to lead both FOH and BOH teams


• Excellent communication and interpersonal skills


• Ability to thrive in a fast-paced, high-volume airport environment


• Strong problem-solving and decision-making skills


• Ability to coach, motivate, and hold Team Members accountable


• Commitment to food safety, cleanliness, and operational excellence


• Ability to stand for long periods and lift up to 25 pounds


• Availability to work flexible schedules, including weekends and holidays

What We're Looking For

• Strong leadership presence and accountability


• Consistency, reliability, and professionalism


• Ability to manage multiple priorities under pressure


• Passion for delivering great food, fast service, clean environments, and genuine hospitality


• Commitment to developing others and building strong teams


• Alignment with Chick-fil-A’s culture of service, respect, and excellence

Join our team and gain valuable kitchen experience, leadership development, and career growth opportunities while serving millions of travelers at one of the busiest airports in the world.

This position description is merely intended to describe the primary elements of the position. Paradies Lagardère reserves
the right to change the position description and to assign additional duties and responsibilities, as necessary. This position
description does not constitute an employment contract of any kind.

Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.

2849 PACES FERRY ROAD | OVERLOOK I, 4TH FLOOR | ATLANTA, GEORGIA 30339 |ph. 404.344.7905 | fax. 404.349.3226