Chief Administrative Officer

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www.carterbloodcare.org/careers

PRINCIPAL ACCOUNTABILITY
The Chief Administrative Officer (CAO) is accountable for the development of integrated marketing strategies, plans, and activation via internal and external partners. The CAO oversees brand strategies, campaigns, social media, and donor and corporate marketing programs to drive brand relevance, growth, and mission impact. The CAO serves as a spokesperson for the organization.

The CAO must have a contemporary approach to data and analytics and understand how to support decision-making by integrating data intelligence. This position maintains leadership for East Texas operations and oversees large-scale capital projects through administrative oversight of Facilities and Fleet Management.
The CAO manages a team that provides the full range of operations support, including client relations, community outreach, blood donor recruitment, communication services, and the implementation and analysis of the tactics needed to execute these strategies and promote continuous improvement. This position is also accountable for blood collection goals.

This position collaborates with the Chief Operating Officer (COO) in assessing the organization's market performance and identifying opportunities for growth as well as competitive threats. A thorough understanding of each service area and the opportunities and challenges within each region is maintained by this position.
Regular full-time attendance is required during normal working hours.

EDUCATION
Bachelor’s Degree in a relevant field
Master’s Degree in a business, healthcare, or other industry-related field

EXPERIENCE
7-10 years of industry-related work experience
5 years of upper management level experience

SKILLS & KNOWLEDGE
Respects others; seeks and shares ideas; takes initiative to collaborate with others and develops networks within and outside of CBC
Establishes and sustains trusting relationships by perceiving and interpreting one’s own and others’ emotions and behaviors in the context of the political environment; leverages insights to manage one’s own responses and reactions
Maintains a reputation for excellence as a leader, creates accountability, provides direction, sets and monitors high standards of excellence, rewards people based on performance, and proactively and fairly resolves performance issues, as applicable per oversight
Maintains expert abilities to communicate with others using written and spoken English, including the ability to provide clear, constructive feedback to team members, while defining organizational strategy
Maintains proficient abilities to manage emotionally charged disagreements through consensus building, relationship management, and the formation and presentation of business-based arguments
Maintains proficient abilities to assertively solve strategic and practical problems and deal with a variety of variables in situations where only limited standardization exists
Ability to demonstrate the capacity for compiling and analyzing data to identify issues, opportunities, patterns, and sustainable business solutions
Thinks and plans logically, making sure issues are evaluated; Probes problems and issues, seeking subtle, but important causes and considerations; Clarifies and simplifies complex information; Sees trends and possibilities that lead to new business opportunities
Reinforces positive expectations; Readily shares knowledge and advice; Provides candid, balanced and regular feedback; Provides opportunities to enhance professional growth
Proficient with Microsoft Office Suite, or related software

Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employees or applicants race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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