Chief Communications Officer

Specific responsibilities will include:

• Communications Strategy; Develop and implement an overarching communications strategy that is aligned with Vanguard corporate objectives, and ensuring that it is integrated and consistently articulated to all of the organization’s stakeholders (including leadership, employees, media, industry leaders/influencers, investors, community leaders and the general public).
• Team Management / Leadership; Lead and optimize the efforts of a team of sophisticated communicators, and develop the team to operate well in a fast-paced environment and demonstrate capabilities needed to manage communication, both internally and externally, for multiple stakeholders across multiple businesses. Manage the day-to-day operations of the team, with the ability to drive flawless execution, pivot as needed, and provide leadership as a “player/coach.”
• Media Relations and External Communications; Create and implement a proactive reputation management and press relations program to favorably position Vanguard and its leadership within top-tier, regional, trade, business and financial press. Develop and manage an effective crisis and issues management program that signals an early warning for any scenario that could be disruptive to the business. Anticipate, identify and mitigate communications and reputation risk.
• Executive Communications; Supports and equips company CEO, executives, and leadership team to be trustworthy, knowledgeable and talented spokespersons for the enterprise and within the industry more broadly, which enables the company to be well-positioned externally with key audiences in the advancement of corporate image and reputation.
• Internal and Employee Engagement; Build and manage a strategic internal communications plan to educate, align and engage internal stakeholders around the mission, reputation and enterprise goals, including change management communications initiatives.
• Digital and Social Communications; Create and drive a digital media strategy for Vanguard that helps to integrate and connect the story across all platforms. Design and develop processes and standards to effectively monitor and analyze internal and external communications campaigns and efforts.
• Stakeholder Management; Establish strong, collaborative relationships with senior leadership. Foster positive relationships between corporate communications and the businesses and collaborate closely with leadership in support of business objectives.

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Our commitment to diversity, equity, and inclusion

Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.

Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.

Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other.    

Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.