Chief Customer Officer

Employ empowers organizations of all sizes to overcome their greatest recruiting and talent acquisition challenges. Offering a combination of purpose-built intelligent software technologies, services, and industry expertise, Employ provides businesses of all sizes with powerful solutions for recruiting a diverse workforce. Through its JazzHR, Lever and Jobvite technologies, and NXTThing RPO services, Employ serves more than 18,000 customers across all industries. For more information, visit us at **** Reporting to the CEO, the Chief Customer Officer will play a critical, strategic, role in driving value for our customers across our software brands. The successful candidate will be a hands-on, high-energy, experienced executive who looks forward to working in a rapidly changing environment and wants to make a difference every day.
Primary Areas of Focus:
Represent the voice of the customer cross-functionally across Employ driving focus on customer outcomes, value and experiences
Operationalize a seamless customer journey built of customer value across all functions using tools and technology to drive revenue
Create proactive, repeatable processes and playbooks to drive a consistent and strong customer experience to improve efficiency, productivity and self-service internally and for customers
Drive strategy, structure, management and operations of the professional services organization including technical consulting teams aligned to key business and finance metrics
Develop a comprehensive partner strategy including strategy, onboarding, certification and measurement of partners
Build strong alignment with peers across the Revenue, Product, Marketing, Finance and other teams.
Demonstrates operational excellence with a metrics-driven, results-oriented approach focusing on gross and net retention
Recruit, motivate, and retain a high performing Customer-focused organization, driving employee engagement, satisfaction and morale
What you’ll bring:
Functional leadership experience across multiple post-sales functions (Customer Success, Professional Services, Customer Support)
Experience building strong cross-functional relationships
Understanding of working with complex solutions globally
Ability to create relationships with our C-Level customer executives
Strong desire to focus on delighting customers
Strong experience in launching programs to improve Customer outcomes and experiences
Leadership experience operating at scale
Employ is an Equal Opportunity employer.
Employ is an EVerify employer.
About JazzHR:
JazzHR has raised the bar in the recruiting software industry, with many of our innovations becoming industry-standard. We’re the first company to put powerful, yet easy-to-use recruiting software in the hands of startups, growing companies, and small businesses from all industries. We're proud of our accomplishments - click here
to see more!
About Employ:
Employ empowers organizations of all sizes to overcome their greatest recruiting and talent acquisition challenges. Offering a combination of purpose-built intelligent software technologies, services, and industry expertise, Employ provides businesses of all sizes with powerful solutions for recruiting a diverse workforce. Through its JazzHR, Lever, and Jobvite technologies, and NXTThing RPO services, Employ serves more than 12,000 customers across all industries. For more information, visit **** JazzHR and Employ are equal opportunity employers. All employment decisions are solely based on business needs, job requirements and individual qualifications without regard to race, gender, religion, ethnicity, age or any other status protected by the laws and regulations where we operate.
Share
Apply
Apply for this position
Required
Apply with Indeed
First Name
Last Name
Email Address
Phone
Address
Resume
We've received your resume. Click here
to update it.
Attach resume
or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume
Paste your resume here or Attach resume file
Preferred pronouns (optional):
Are you currently eligible to work in the United States?
-- No answer --
I am eligible.
I am not eligible to work in the United States.
Do you now or in the future require visa sponsorship to continue working in the United States?
-- No answer --
I will require visa sponsorship.
I do not need sponsorship.
What is your desired salary?
Human Check
I consent to be contacted over SMS/Text for this job.
Submit Application
Powered by
The Executive Director provides administrative and operational leadership of the Providence North Division Clinical Institutes and Specialty Services as assigned by the CMO, Providence Clinical Institutes for the North Division. T...
Regional PresidentSummary/ObjectiveThe Regional President is responsible for meeting the banking needs of our customers. This position will be expected to focus on the generation, approval and servicing of customers loans, withi...
\u003cp\u003eOUR VISION: THE WORLD. SUBSCRIBED.\u003c/p\u003e\u003cp\u003eCustomers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ow...

#J-18808-Ljbffr