Chief Engineer

Join the Residence Inn near Universal Orlando Team

At the Residence Inn near Universal Orlando, we are committed to providing exceptional service and gracious hospitality in a modern and welcoming environment. Located a 5 minute drive from Universal Studios, our hotel offers a vibrant atmosphere where both guests and team members experience excellence. As part of our team, you will play an integral role in delivering memorable experiences for our guests while fostering a culture of teamwork and continuous improvement.
 

Position Overview:

We are seeking a dynamic and experienced Chief Engineer to oversee the maintenance operations of our hotel. The ideal candidate will be a hands-on leader who ensures all systems and equipment are functioning optimally, while providing excellent service to guests and contributing to the overall success of the hotel.
 

Key Responsibilities:

1. Administration & Operations:

• Supervise and coordinate maintenance operations across the hotel, including refrigeration, heating, plumbing, water treatment, preventative maintenance, guest rooms, HVAC systems, ice machines, swimming pools, lighting, kitchen equipment, emergency generators, water softeners, roof exhausts, and electrical substations.
• Lead, manage, and develop a team of maintenance associates, including recruitment, training, performance management, and disciplinary actions.
• Ensure all maintenance projects are completed on time, within budget, and according to specifications.
• Collaborate with other departments to ensure seamless coordination and efficient execution of tasks.
• Manage scheduling, material ordering, and task completion for various maintenance projects.
• Coordinate with architects, contractors, and construction supervisors regarding new construction and renovation projects.
• Develop and maintain a comprehensive preventive maintenance program.
• Strive to meet and exceed budgeted revenue and expense goals while maximizing profitability.
• Support the preparation and execution of the annual hotel budget.
• Enhance guest satisfaction by ensuring that all maintenance tasks and upgrades are carried out to the highest standards.
• Respond to and resolve guest requests, complaints, or concerns promptly and professionally.
• Actively participate in the Executive Committee, contributing insights and attending weekly or monthly meetings.
• Utilize office and accounting software to ensure accurate reporting and tracking.

2. Support & Communication:

• Communicate effectively with guests, associates, and vendors in English, both orally and in writing.
• Assist in the preparation of statistical reports and presentations as needed.
• Ensure accurate reporting of information and compliance with all StepStone Hospitality policies and procedures.
• Attend required meetings and maintain professional conduct at all times.

3. Professionalism & Personal Effectiveness:

• Consistently complete tasks thoroughly and professionally, demonstrating attention to detail.
• Adapt to high-pressure situations and maintain a positive attitude.
• Take responsibility for personal growth and development, actively seeking opportunities to learn.
• Lead by example with professional appearance and demeanor, setting a standard for all associates.

4. Communication & Teamwork:

• Understand, embrace, and communicate StepStone Hospitality's mission and core values.
• Express ideas clearly and effectively, both verbally and in writing.
• Actively listen to others and engage in open,  respectful communication.
• Share company decisions, information, or challenges in a timely and transparent manner.
• Work collaboratively to resolve conflicts and foster a positive team environment.

 
Qualifications:

• Comprehensive knowledge of hotel maintenance operations and systems.
• In-depth understanding of applicable federal, state, and local health, safety, and legal regulations.
• HVAC EPA certification is a plus.
• Strong mathematical and computer skills, including proficiency with relevant software.
• High school diploma or equivalent required; technical school or relevant training preferred. Additional education is a plus.
• Must be able to obtain required licenses or certifications in a timely manner.
• CPR certification required; first aid certification preferred.

Physical Requirements:

• Ability to lift up to 70 pounds.
• Must be able to push, bend, stoop, reach overhead,      and perform manual tasks with dexterity.
• Ability to hear, write, and type as necessary.
• Ability to pull up to 70 pounds.
• Other duties may be assigned as needed.

Other Requirements:

· CPR training required; first aid training preferred.

· Additional language ability preferred.

· Occasional travel required.