C

Chief Experience Officer

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Number of Applicants

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Job Description - Chief Experience Officer


Responsibilities:

  • Ensure the efficient and effective day-to-day operations of the community.
  • Provide visionary leadership to the community, setting and implementing strategic goals and objectives.
  • Uphold high standards of resident care, working closely with the care team to provide and promote the health, safety, and well-being of residents.
  • Oversee hiring, orientation, ongoing training, coaching, and mentorship to community leaders and associates.
  • Ensure compliance with all federal, state, and local regulations.
  • Foster effective communication and collaboration with associates, residents, families, and physicians. 
  • Manage budgets and financial performance to ensure the community's financial success.
  • Develop and maintain relationships with local healthcare providers and other community resources.

Requirements

Licensure/Certification Requirements:

  • Assisted Living Administrator Certification is required.

Requirements:

  • Minimum of 3 years leadership experience in a healthcare setting, preferably in assisted living, skilled nursing, or a related field is required. 
  • Strong strategic thinking and planning skills, with the ability to translate ideas into actionable plans.
  • Excellent communication, interpersonal, and relationship-building skills.
  • Demonstrated ability to work collaboratively and cross-functionally with various teams and stakeholders.
  • Experience with data analysis, customer feedback, and customer experience metrics.
  • Passion for delivering exceptional experiences to customers and a commitment to excellence.
  • Ability to think creatively, innovatively, and outside the box to drive results.

Our Commitment to You – Executive Benefits at Chapters Living:

  • Medical, Dental, and Vision Insurance
  • Employer-Paid Life Insurance
  • Flexible Spending Accounts (FSA/HSA/Dependent Care)
  • Employee Assistance Program (EAP) when enrolled in medical plan
  • Generous Paid Time Off Package
  • Bonus & Incentive Opportunities
  • Benefits start the first of the month following your hire date!

Original job Chief Experience Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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