Chief of Staff

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

Role Overview:

As Chief of Staff, you will operate as a strategic extension of the CEO — driving focus, alignment, and execution across the company. You’ll play a pivotal role in scaling the organization, shaping cross-functional priorities, and ensuring operational excellence as we accelerate growth. 

This is a high-impact, high-visibility role, ideal for someone who thrives in ambiguity, has a strong strategic mindset, and can execute quickly. You will work closely with the leadership team to drive strategic initiatives, ensure accountability, and turn strategy into action.

The scope of work will range from strategic initiatives that help the organization scale to tactical and operational activities — including managing the CEO’s inbox, scheduling meetings, prioritizing communications, and ensuring the CEO’s time is focused on the most important issues.

Key Responsibilities:

Strategic Execution & Company Prioritization:

• Partner closely with the CEO to define, operationalize, and track company-wide strategic priorities and initiatives.


• Act as a thought partner to the CEO — surfacing insights, identifying gaps, and accelerating decision-making.


• Manage day-to-day CEO workflows, including inbox triage, scheduling, and follow-ups to ensure operational efficiency.

Cross-Functional Program Leadership:

• Drive execution of high-priority initiatives across GTM, Product, and Operations.


• Work with the CEO and functional leaders to align strategic projects with business goals.


• Ensure key initiatives are resourced, on track, and delivering measurable outcomes.

Metrics, Visibility & Governance:

• Build dashboards and reporting cadences that give leadership clear visibility into performance (e.g., pipeline health, adoption, retention, org scaling).


• Anticipate and unblock operational issues before they escalate.


• Ensure a strong rhythm of communication and accountability across the org.

Stakeholder & Investor Engagement:

• Partner with the CEO on board communications, investor updates, and strategic narrative.


• Support external engagements with key customers, partners, and industry stakeholders.


• Coordinate preparation and follow-up for key leadership and investor meetings.

Leadership Leverage:

• Act as a force multiplier for the CEO’s time — ensuring focus on the highest priorities.


• Own preparation and follow-up for leadership meetings, strategic offsites, and decision forums.


• Drive clarity and alignment across teams through structured communication and coordination.

Qualifications:

• 8+ years of experience in management consulting, strategy, operations, Chief of Staff, or equivalent roles in a high-growth B2B SaaS or technology environment.


• Experience working as a Chief of Staff in scaling organizations during Series A–C growth stages is preferred.
  Proven ability to lead cross-functional initiatives and work with senior executives.


• Exceptional communication, analytical, and structured problem-solving skills.


• High bias for action with the ability to operate in fast-paced, ambiguous environments.


• Based in the Bay Area with ability to work from the office as necessary.

Why This Role Matters:

• This is a foundational role working directly with the CEO and leadership team.


• You’ll shape how the company operates and scales during its most critical growth stage.


• Your impact will be visible in faster execution, stronger alignment, and accelerated business outcomes.

Compensation:

• Salary and Variable Compensation: $200,000 – $225,000 (depending on experience)


• Equity package commensurate with stage and impact potential.

Benefits:

• Health: Medical, dental, and vision insurance, plus wellbeing programs


• Time Away: Flexible time off and public holidays


• Financial: Equity, 401(k), ESPP, life and disability insurance


• Growth: Direct exposure to leadership, strategic projects, and professional development resources

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not  discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.